Kylie McGrath
Liverpool,UK
Summary
Experienced retail professional with over 8 years of customer service and retail experience across Victoria's Secret, JD Sports and Poundstretcher. Proven track record of progressing into positions of responsibility including Temporary Team Leader, Key Holder and Person in Charge roles. Skilled in store operations, team leadership, customer service, visual merchandising, stock management and cash handling. Trusted to independently oversee store openings, closures and overnight operations while maintaining high standards of customer experience and commercial performance.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Sales Associate | Key Holder | Person in Charge
Victoria's Secret (Next)
Liverpool ONE
2023.07 - 2026.06
- Deliver exceptional customer service in a fast-paced retail environment while consistently supporting sales targets.
- Trusted key holder responsible for store opening and closing procedures, cash handling and security compliance.
- Regularly act as Person in Charge (PIC) when management are absent, overseeing day-to-day store operations.
- Independently supervise overnight stocktake shifts, coordinating team members and ensuring accurate inventory counts.
- Lead overnight sale preparation shifts, including promotional setup, markdown implementation and floor moves.
- Support visual merchandising projects and seasonal layout changes to maximise sales opportunities.
- Train and support new starters on tills, customer service standards and company procedures.
- Maintain high standards of store presentation and operational excellence.
Temporary Team Leader
Victoria's Secret (Next)
2025.10 - 2026.02
- Led team members throughout the Christmas trading period in a high-volume retail environment.
- Supported management with team organisation, task delegation and daily operational priorities.
- Assisted in driving sales performance and delivering outstanding customer experiences.
- Ensured company standards were consistently achieved across all areas of the business.
Sales Associate
Victoria's Secret (Next)
Bullring, Birmingham
2022.10 - 2023.07
- Delivered excellent customer service while promoting products and achieving sales objectives.
- Developed strong product knowledge and brand awareness to support customer needs.
- Assisted with stock replenishment, merchandising and maintaining visual standards.
- Operated tills efficiently while processing cash and card transactions accurately.
- Built strong relationships with customers to enhance the overall shopping experience.
Sales Assistant
JD Sports
Selly Oak, Birmingham
2022.08 - 2022.10
Sales Assistant
JD Sports
New Mersey Retail Park, Liverpool
2021.11 - 2022.08
- Delivered excellent customer service within a fast-paced retail environment.
- Supported sales targets through effective product recommendations and promotions.
- Maintained stock levels and merchandising standards across multiple departments.
- Processed customer transactions accurately and efficiently.
- Worked collaboratively with colleagues during busy trading periods.
Level 5 Till Operator
Poundstretcher
Strabane
2018.11 - 2021.08
- Progressed to Level 5 Till Operator through consistent performance and reliability.
- Trained new employees on till operations and customer service standards.
- Processed cash, card and multi-currency transactions accurately.
- Promoted offers and upselling initiatives to support store sales targets.
- Assisted with merchandising, stock replenishment and store presentation.
- Maintained excellent customer service standards while handling challenging situations professionally.
Education
Bachelor of Science (BSc) - Psychology
Birmingham City University
Birmingham 2022.09 - 2026.07
A Levels - Art & Design, Religious Studies, English Literature
Holy Cross College
GCSEs - English Language, English Literature, Art & Design, Preparation for Working Life, Mathematics, Religious Studies, Science (Double Award), ICT, Spanish
Holy Cross College
Skills
- Store Opening & Closing Procedures
- Key Holder Responsibilities
- Team Leadership & Supervision
- Overnight operations
- Customer Service Excellence
- Cash Handling & Till Operations
- Returns and exchanges management
- Stock Management & Replenishment
- Visual Merchandising
- Sale Preparation & Floor Moves
- Stocktake Management
- Staff Training & Development
- Time Management
- Working Under Pressure
- Problem Solving
- Commercial Awareness
ADDITIONAL EXPERIENCE
Holy Cross College, Volunteer Classroom Assistant, 2020-11, Assisted teachers in planning and delivering classroom activities., Supported children with individual learning needs., Ensured pupil safety while supervising classroom activities., Developed strong communication and organisational skills through working with a range of age groups.
Timeline
Temporary Team Leader
Victoria's Secret (Next)
2025.10 - 2026.02
Sales Associate | Key Holder | Person in Charge
Victoria's Secret (Next)
2023.07 - 2026.06
Sales Associate
Victoria's Secret (Next)
2022.10 - 2023.07
Bachelor of Science (BSc) - Psychology
Birmingham City University
2022.09 - 2026.07
Sales Assistant
JD Sports
2022.08 - 2022.10
Sales Assistant
JD Sports
2021.11 - 2022.08
Level 5 Till Operator
Poundstretcher
2018.11 - 2021.08
A Levels - Art & Design, Religious Studies, English Literature
Holy Cross College
GCSEs - English Language, English Literature, Art & Design, Preparation for Working Life, Mathematics, Religious Studies, Science (Double Award), ICT, Spanish
Holy Cross College