Kétrin Nanda Galvagni
Dublin
Summary
Dynamic and detail oriented professional with strong observation skills and the ability to work effectively both independently and as a part of a team. Highly motivated to deliver exceptional customer service, with a focus on quality, efficiency, and client satisfaction. Quick to adapt and learn new skills, demonstrating flexibility and a proactive approach to problem solving. Committed to upholding professionalism and contributing to the success of the organization by consistently meeting or exceeding standards of excellence. Dedicated to aligning with the company goals and fostering a positive, results-driven environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Professional Housekeeper
The Merrion Hotel
Dublin
09.2023 - Current
- Conducted regular cleaning, such as vacuuming, dusting, mopping and waxing floors.
- Maintained the cleanliness of bathrooms, including scrubbing toilets, sinks and showers.
- Cleaned mirrors, fixtures and furniture in bedrooms and living areas.
- Stocked supplies such as linens, towels and toiletries.
- Disinfected surfaces using appropriate products according to safety standards.
- Dusted ceiling fans, window sills, baseboards, blinds and other hard to reach places.
- Removed trash from guest rooms on a daily basis.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Accommodation Assistant
The Gibson Hotel
Dublin
11.2021 - 09.2023
- Performed daily room inspections to ensure accommodations were up to standard.
- Ensured rooms were properly stocked with amenities such as towels, linens, toiletries.
- Conducted regular maintenance of guest rooms including vacuuming carpets and cleaning bathrooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Ensured that all health standards were met during cleaning operations.
Front of House Supervisor
Boojum
Dublin
11.2019 - 11.2021
- Resolved customer complaints in a professional manner.
- Enforced safety regulations and maintained cleanliness throughout the restaurant.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
- Greeted customers and provided friendly customer service.
- Answered phone calls, took reservations, and answered inquiries.
- Performed opening and closing duties such as counting money, organizing supplies.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
Accommodation Assistant
The Gibson Hotel
Dublin
07.2019 - 11.2019
- Performed daily room inspections to ensure accommodations were up to standard.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Ensured that all health standards were met during cleaning operations.
Education
English Advanced
English Hour School
Dublin01-2021
Accounting Technician
SENAC
BrazilSkills
- Teamwork
- Meticulous attention to detail
- Strong Work Ethic
- Professional Appearance
- Exceptional customer service
- Adaptability and Flexibility
- Customer Service
- Organizational Skills
- Hardworking and Dedicated
- Proactive and Focused
Certification
- Private Security Authority (PSA)
October 2023 – Security Guard - Mark Watch – Dublin, Ireland.
License Number: EM214929/26
Timeline
Professional Housekeeper
The Merrion Hotel
09.2023 - Current
Accommodation Assistant
The Gibson Hotel
11.2021 - 09.2023
Front of House Supervisor
Boojum
11.2019 - 11.2021
Accommodation Assistant
The Gibson Hotel
07.2019 - 11.2019
English Advanced
English Hour School
Accounting Technician
SENAC