Kritika Bajaj
Dublin
Summary
Dynamic and motivated Retail Sales Consultant providing exceptional customer service and driving sales in retail environments. Proven track record of exceeding sales targets, building lasting customer relationships, and effectively managing inventory. Adept at utilizing sales techniques and product knowledge to meet customer needs and enhance shopping experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Assistant (Part-Time)
Andra Bhavan
Dublin
11.2024 - Current
- Developed a customer service training program that improved customer service representatives' ability to handle customer inquiries
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
Sales Advisor & Inventory Manager
Westside ( A Part of TATA Group)
India
02.2023 - 08.2024
- Efficiently managed client communications through email, ensuring timely responses
- Provided personalized advice to clients on optimal product selections
- Addressed consumer complaints proactively, escalating issues to management when necessary
- Analyzed sales and inventory data to identify areas of improvement and maximize profitability
- Achieved sales goals consistently, resulting in a promotion to Inventory Manager
Sales Assistant & Customer Service
H&M
Raipur
06.2022 - 01.2023
- Maintained an organized and visually appealing sales floor to enhance customer experience
- Processed transactions, returns, and exchanges efficiently and accurately
- Trained new employees on sales techniques, customer service standards, and product knowledge
- Managed inventory levels, conducted stock checks, and coordinated with suppliers to ensure product availability
Education
Bachelors - Commerce
Pt. Ravishankar Shukla University
Raipur, IndiaMsc. - Digital Marketing & Analytics
Dublin Business School
Dublin, IrelandSkills
- Exceptional customer service
- Strong sales techniques
- Upselling abilities
- Proficient in Point of Sale (POS) systems
- Cash handling
- Inventory management
- Stock control
- Excellent communication skills
- Problem-solving skills
- Team collaboration
- Training capabilities
- Time management
- Organizational skills
- Leadership
- Client Relationship Management
Certification
Digital Marketing
Availability
All days
Timeline
Customer Service Assistant (Part-Time)
Andra Bhavan
11.2024 - Current
Sales Advisor & Inventory Manager
Westside ( A Part of TATA Group)
02.2023 - 08.2024
Sales Assistant & Customer Service
H&M
06.2022 - 01.2023
Digital Marketing
Bachelors - Commerce
Pt. Ravishankar Shukla University
Msc. - Digital Marketing & Analytics
Dublin Business School
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