Kristin Marta Coughenour
Seattle
Summary
With over 15 years of experience in service-driven roles, I specialize in operational coordination, healthcare administration and client support. I bring strong communication, problem-solving, and multitasking skills, especially in high-pressure environments. I’m adept at optimizing administrative processes and managing front-line interactions to improve service quality. Known for my upbeat attitude, sound judgment, and ability to handle diverse tasks independently, I’m committed to delivering exceptional service, and driving operational excellence across industries.
Overview
16
16
years of professional experience
Work History
Between Visit Coordinator
University of Washington- Ravenna Multi-Specialty Clinic
Seattle
06.2022 - 01.2025
- Facilitated communication between providers by processing correspondence and forwarding urgent items requiring signatures.
- Executed front desk PSS duties across multiple departments, including Primary Care, Family Medicine, OBGYN, Optometry, Nutrition, Social Work, Lab, and X-ray.
Patient Service Specialist II
University of Washington - Advanced Manual Therapy
Seattle
01.2022 - 06.2022
- Executed patient check-in and check-out processes efficiently.
- Transferred patient data from paper records into the EMR system.
- Recorded critical details, including allergies and chronic conditions.
- Directed patients to appropriate clinics for specialized care.
- Conducted health verifications and enforced mask and child policies.
Patient Service Specialist II
University of Washington - Women’s HealthCare Clinic
Seattle
12.2019 - 12.2021
- Checked in and checked out over 100 patients daily, ensuring accuracy and efficiency.
- Verified insurance and health information for all patients before appointments.
- Scheduled appointments for more than 50 physicians, optimizing daily workflow.
- Processed incoming and outgoing mail, maintaining organized correspondence.
- Managed staff pools and work queues throughout the day for optimal productivity.
- Updated daily records in EEV's, Accureg, no-show lists, waitlist, and Rightfax.
- Trained staff on processes and best practices to improve service quality.
Interim Patient Service Specialist II
University of Washington - Cardiology, UW Heart Institute
Seattle
06.2019 - 09.2019
- Coordinated follow-up appointments, and collaborated with other services to streamline patient care.
- Conducted triage as needed, managing referrals and collecting medical records.
- Verified insurance, processed charge documents, and collected payments.
- Trained new front desk staff to enhance operational efficiency.
- Managed opening and closing procedures for clinic operations.
Patient Service Specialist II
University of Washington – Radiology
Seattle
03.2013 - 08.2017
- Coordinated radiology appointments with multiple clinics to enhance operational efficiency.
- Verified insurance clearances to ensure eligibility and compliance.
- Maintained Centricity RIS patient queue, ensuring adherence to regulatory standards.
- Conducted quality assurance checks for next-day orders and appointments.
- Assisted in training new employees on appointment scheduling processes.
Unit Secretary
Harborview Medical Center – Pre and Post Anesthesia Care Unit
Seattle
09.2011 - 03.2013
- Coordinated transfer from OR to PACU, ensuring smooth transitions.
- Monitored start of Phase I recovery for post-operative patients.
- Oversaw transfer to inpatient unit for Phase II recovery.
- Managed medical supplies and maintained accurate inventory levels.
- Collaborated with Lead RN to streamline daily recovery workflow.
Medical Assistant
University of Washington - Otolaryngology
Seattle
07.2009 - 09.2011
- Executed basic diagnostic tests to support patient assessments.
- Coordinated patient care to ensure seamless clinical operations.
- Assisted health care professionals in examining and treating patients effectively.
- Delivered patient education while managing front desk administrative tasks.
Education
Certificate - Medical Assistant -
North Seattle College
Seattle, WA06-2009
Skills
- Administrative operations
- Employee training and development
- Effective communication skills
- Time management strategies
- Analytical research
- Attention to detail
- Problem-solving abilities
- Billing and coding expertise
- Microsoft Office proficiency
- Calendar and scheduling management
References
Available upon request
Timeline
Between Visit Coordinator
University of Washington- Ravenna Multi-Specialty Clinic
06.2022 - 01.2025
Patient Service Specialist II
University of Washington - Advanced Manual Therapy
01.2022 - 06.2022
Patient Service Specialist II
University of Washington - Women’s HealthCare Clinic
12.2019 - 12.2021
Interim Patient Service Specialist II
University of Washington - Cardiology, UW Heart Institute
06.2019 - 09.2019
Patient Service Specialist II
University of Washington – Radiology
03.2013 - 08.2017
Unit Secretary
Harborview Medical Center – Pre and Post Anesthesia Care Unit
09.2011 - 03.2013
Medical Assistant
University of Washington - Otolaryngology
07.2009 - 09.2011
Certificate - Medical Assistant -
North Seattle College
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