Summary
Overview
Work history
Education
Skills
Languages
Timeline
Intern

Kristina Zeleva

Ridgewood,Swords

Summary

I am a well-presented honest and reliable social individual who demonstrates a high level of ability in assisting and communicating with excellent interpersonal skills. I am an outgoing and confident individual who strives to accomplish each task to the best of my ability. I am an effective and efficient individual a keen listener flexible patient jovial and eager to learn and acquire new skills.

Can work well under pressure and meet deadlines.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

9
9
years of professional experience

Work history

Sales Assistant

Urmo Baze
Vilnius
01.1996 - 01.2001
  • Helped customers locate specific products by conducting thorough stockroom checks, and delivering exceptional service.
  • Minimized long register queues by completing sales transactions quickly and accurately.
  • Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Processed sales, exchange, and refund transactions efficiently to reduce customer waiting times.
  • Bagged, boxed, and wrapped goods with care to maintain quality and presentation.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Reduced customer wait times through optimized checkout processes.
  • Greeted customers entering a store and responded promptly to customer needs.
  • Checked and confirmed personal identification during alcohol and tobacco sales.

Housekeeping Team Leader

Wynn's Hotel
Dublin
09.2001 - 04.2005
  • Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
  • Disposed of rubbish and recycling according to waste management procedures.
  • Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
  • Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
  • Audited rooms after cleaning to check cleanliness standards.
  • Strong teamwork abilities to get along with all staff.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.

Education

Diploma of Higher Education - Economics

Trade & Business Institue
Kaunas Lithuania

NVQ Level 3 -

Adult Education Services Of Further Education

NVQ Level 4 -

Internet Skills Course

NVQ Level 5 -

English Second Langauge Further Education Training

Skills

  • Payroll understanding
  • Inspiring leadership style
  • Complaint handling
  • Payment accepting
  • Store merchandise stocking
  • Store appearance maintenance
  • Loading and unloading
  • Product recommendations
  • Cheque cashing
  • Spirit, wine, and beer expertise
  • Order taking
  • Cash handling
  • Conflict resolution

Languages

English
Upper intermediate
Lithuanian
Native
Russian
Fluent

Timeline

Housekeeping Team Leader

Wynn's Hotel
09.2001 - 04.2005

Sales Assistant

Urmo Baze
01.1996 - 01.2001

Diploma of Higher Education - Economics

Trade & Business Institue

NVQ Level 3 -

Adult Education Services Of Further Education

NVQ Level 4 -

Internet Skills Course

NVQ Level 5 -

English Second Langauge Further Education Training
Kristina Zeleva