Kristina Markovic
Serbia
Summary
Experienced professional with a strong focus on customer service and effective communication. Skilled in cash register management, inventory control, and precise data entry. Committed to enhancing client satisfaction and contributing to overall business objectives.
Overview
13
13
years of professional experience
Work history
Manager & Customer Service Lead
Kafe Kafu
10.2025 - 03.2026
- Manage daily operations, staff coordination, and workflow
- Handle customer inquiries, complaints, and service requests
- Serve 50+ customers daily in a fast-paced environment
- Open and close cash register with accuracy
- Monitor inventory and coordinate stock orders
Customer Support & Operations Manager
Fanketina
01.2019 - 03.2026
- Provide customer support via social media and messaging platforms
- Handle inquiries, orders, and issue resolution
- Write product descriptions and manage communication
- Organize workshops and maintain business records
Waitress
Hospitality Industry
01.2013 - 01.2018
- Delivered service in high-volume environments
- Resolved customer issues quickly and effectively
Education
Bachelor’s Degree - Industrial Product Design
College of Vocational Studies for Design – Polytechnic
Skills
- Customer Service
- Conflict Resolution
- Cash Register
- Inventory
- Communication
- Data Entry
- Multitasking
- Canva
- CapCut
- ChatGPT
Languages
Serbian (Native)
English (Advanced)
German (Basic)
Timeline
Manager & Customer Service Lead
Kafe Kafu
10.2025 - 03.2026
Customer Support & Operations Manager
Fanketina
01.2019 - 03.2026
Waitress
Hospitality Industry
01.2013 - 01.2018
Bachelor’s Degree - Industrial Product Design
College of Vocational Studies for Design – Polytechnic