Hi, I’m
KRISTINA KNEZEVIC
Dublin,Ireland
Summary
Highly organised and efficient professional with exceptional leadership and multitasking abilities. Demonstrates effective time management, critical thinking, and problem-solving skills. Adept at working under pressure and in team environments, with strong communication and interpersonal skills. Proficient in Microsoft Office and committed to delivering excellent customer service and care while continuously seeking opportunities for professional growth.
Overview
9
years of professional experience
13
years of post-secondary education
Work history
GMT/ANET AutopartsZagreb
Sales
03.2024 - 10.2024
Job overview
- Customer service
- Warehouse operations
Z.O.R. sales and distribution
Production manager
12.2021 - 02.2024
Job overview
- Shift manager
- Organization of work schedule
- Monitoring and managing product control
- Handling of technical and mechanical production machines
- Ensuring safety at work
- Production of hygiene products
- Warehouse operations
McDonald'sDublin, Ireland
Worker
11.2019 - 11.2021
Job overview
- Greeted customers and offered immediate assistance
- Kept work areas organised and clean for a professional appearance
- Opened boxes of merchandise and materials and restocked designated areas
- Trained in diverse pieces of equipment and useful attachments to handle any team need
- Followed company, safety and performance requirements at all times
- Customer service and assistance, cash register (till), table service and kitchen
McDonald'sZagreb
Work Study Student
01.2019 - 11.2019
Job overview
- Worked at the Drive thru (receiving, charging and delivering the product), at the cash register, drink/dessert, table service, kitchen, storage, front service, fries and lobby
- Followed company, safety and performance requirements at all times
- Trained in diverse pieces of equipment and useful attachments to handle any team need
- Observed company safety protocols, including fire situation
- Inspected, repaired and maintained equipment for durability and optimal performance
- Utilised equipment like beverage machine, coffee maker, ice cream maker, grill and deep fryer in the correct manner
KauflandZagreb
Cashier
06.2016 - 08.2018
Job overview
- Worked at cash register, providing excellent customer service
- Worked overtime shifts during busy periods or times of unexpected high volume
- Reconciled cash drawer at start and end of shift
- Maintained clean, tidy and organised checkout areas
- Trained new team members in cash register operation, stock procedures and customer service
- Counted product stock to maintain inventory records
- Learned roles of other departments to provide coverage and keep store operational
Private
Babysitting
01.2019 - 10.2019
Job overview
- Babysitting 2 younger children (age 3 and 6, both girls)
- Care of the baby's hygiene (diapers, bathing, cleaning, dressing)
- Feeding and drinking
- Playing and studying (preschool)
- Taking the older girl to preschool (on foot)
A1 (Croatian network service)Zagreb
Telephone Operator
08.2017 - 06.2018
Job overview
- Worked as a telephone operator: receiving customer inquiries and successfully resolving them, selling mobile service to new users and conducting surveys with existing users
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Zagreb
Volunteer
02.2018 - 12.2018
Job overview
- 'Talking ladies and gentleman' is association that provides their services in Croatian hospitals (pediatric wards)
- The essence of this association is socializing with sick children through books, ladies and gentleman reads book by child's choice and then talk about book
CaritasZagreb
Volunteer
01.2016 - 06.2022
Job overview
- Donating blood, collecting food, providing help to the most needy, helping the elderly and infirm, sharing clothes and shoes for the needy
Education
Universitas Studiorum ChatolicaZagreb, Croatia
Bachelor of Science from Psychology
Musical school Ivan Zajc
Music from Piano and Accordian
01.2012 - 01.2015
Kramer i Kramer School of Foreign Languages
Certificate of Proficiency in English from Certificate in Advanced English
01.2007 - 01.2017
Skills
- Leadership
- Ability to Multitask
- Fast Learner
- Effective Time Management
- Ability to Work Under Pressure
- Ability to Work in a Team
- Microsoft Office
- Communication Skills
- Organization skills
- Complex Problem Solving
- Creative Problem Solving
- Highly organized and efficient
- Critical thinking and problem solving
- Analytical and Problem-Solving skills
- Customer Service
- Customer Care
- Interpersonal Communication Skills
Languages
Croatian
Native
English
Fluent
Personal Information
- Date of birth: 10/27/97
- Nationality: Croatian
Timeline
Sales
GMT/ANET Autoparts
03.2024 - 10.2024
Production manager
Z.O.R. sales and distribution
12.2021 - 02.2024
Worker
McDonald's
11.2019 - 11.2021
Babysitting
Private
01.2019 - 10.2019
Work Study Student
McDonald's
01.2019 - 11.2019
Volunteer
02.2018 - 12.2018
Telephone Operator
A1 (Croatian network service)
08.2017 - 06.2018
Cashier
Kaufland
06.2016 - 08.2018
Volunteer
Caritas
01.2016 - 06.2022
Musical school Ivan Zajc
Music from Piano and Accordian
01.2012 - 01.2015
Kramer i Kramer School of Foreign Languages
Certificate of Proficiency in English from Certificate in Advanced English
01.2007 - 01.2017
Universitas Studiorum Chatolica
Bachelor of Science from Psychology