Hi, I’m
KRISTINA KNEZEVIC
Dublin,Ireland
Summary
Highly organised and efficient professional with exceptional leadership and multitasking abilities. Demonstrates effective time management, critical thinking, and problem-solving skills. Adept at working under pressure and in team environments, with strong communication and interpersonal skills. Proficient in Microsoft Office and committed to delivering excellent customer service and care while continuously seeking opportunities for professional growth.
Overview
9
years of professional experience
13
years of post-secondary education
Work history
GMT/ANET AutopartsZagreb
Sales
2024.03 - 2024.10 (7 education.months_Label)
Job overview
- Customer service
- Warehouse operations
Z.O.R. sales and distribution
Production manager
2021.12 - 2024.02 (2 education.years_Label & 2 education.months_Label)
Job overview
- Shift manager
- Organization of work schedule
- Monitoring and managing product control
- Handling of technical and mechanical production machines
- Ensuring safety at work
- Production of hygiene products
- Warehouse operations
McDonald'sDublin, Ireland
Worker
2019.11 - 2021.11 (2 education.years_Label)
Job overview
- Greeted customers and offered immediate assistance
- Kept work areas organised and clean for a professional appearance
- Opened boxes of merchandise and materials and restocked designated areas
- Trained in diverse pieces of equipment and useful attachments to handle any team need
- Followed company, safety and performance requirements at all times
- Customer service and assistance, cash register (till), table service and kitchen
McDonald'sZagreb
Work Study Student
2019.01 - 2019.11 (10 education.months_Label)
Job overview
- Worked at the Drive thru (receiving, charging and delivering the product), at the cash register, drink/dessert, table service, kitchen, storage, front service, fries and lobby
- Followed company, safety and performance requirements at all times
- Trained in diverse pieces of equipment and useful attachments to handle any team need
- Observed company safety protocols, including fire situation
- Inspected, repaired and maintained equipment for durability and optimal performance
- Utilised equipment like beverage machine, coffee maker, ice cream maker, grill and deep fryer in the correct manner
KauflandZagreb
Cashier
2016.06 - 2018.08 (2 education.years_Label & 2 education.months_Label)
Job overview
- Worked at cash register, providing excellent customer service
- Worked overtime shifts during busy periods or times of unexpected high volume
- Reconciled cash drawer at start and end of shift
- Maintained clean, tidy and organised checkout areas
- Trained new team members in cash register operation, stock procedures and customer service
- Counted product stock to maintain inventory records
- Learned roles of other departments to provide coverage and keep store operational
Private
Babysitting
2019.01 - 2019.10 (9 education.months_Label)
Job overview
- Babysitting 2 younger children (age 3 and 6, both girls)
- Care of the baby's hygiene (diapers, bathing, cleaning, dressing)
- Feeding and drinking
- Playing and studying (preschool)
- Taking the older girl to preschool (on foot)
A1 (Croatian network service)Zagreb
Telephone Operator
2017.08 - 2018.06 (10 education.months_Label)
Job overview
- Worked as a telephone operator: receiving customer inquiries and successfully resolving them, selling mobile service to new users and conducting surveys with existing users
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Zagreb
Volunteer
2018.02 - 2018.12 (10 education.months_Label)
Job overview
- 'Talking ladies and gentleman' is association that provides their services in Croatian hospitals (pediatric wards)
- The essence of this association is socializing with sick children through books, ladies and gentleman reads book by child's choice and then talk about book
CaritasZagreb
Volunteer
2016.01 - 2022.06 (6 education.years_Label & 5 education.months_Label)
Job overview
- Donating blood, collecting food, providing help to the most needy, helping the elderly and infirm, sharing clothes and shoes for the needy
Education
Universitas Studiorum ChatolicaZagreb, Croatia
Bachelor of Science from Psychology
Musical school Ivan Zajc
Music from Piano and Accordian
2012.01 - 2015.01 (3 education.years_Label)
Kramer i Kramer School of Foreign Languages
Certificate of Proficiency in English from Certificate in Advanced English
2007.01 - 2017.01 (10 education.years_Label)
Skills
- Leadership
- Ability to Multitask
- Fast Learner
- Effective Time Management
- Ability to Work Under Pressure
- Ability to Work in a Team
- Microsoft Office
- Communication Skills
- Organization skills
- Complex Problem Solving
- Creative Problem Solving
- Highly organized and efficient
- Critical thinking and problem solving
- Analytical and Problem-Solving skills
- Customer Service
- Customer Care
- Interpersonal Communication Skills
Languages
Croatian
Native
English
Fluent
Personal Information
- Date of birth: 10/27/97
- Nationality: Croatian
Timeline
Sales
GMT/ANET Autoparts
2024.03 - 2024.10 (7 education.months_Label)
Production manager
Z.O.R. sales and distribution
2021.12 - 2024.02 (2 education.years_Label & 2 education.months_Label)
Worker
McDonald's
2019.11 - 2021.11 (2 education.years_Label)
Babysitting
Private
2019.01 - 2019.10 (9 education.months_Label)
Work Study Student
McDonald's
2019.01 - 2019.11 (10 education.months_Label)
Volunteer
2018.02 - 2018.12 (10 education.months_Label)
Telephone Operator
A1 (Croatian network service)
2017.08 - 2018.06 (10 education.months_Label)
Cashier
Kaufland
2016.06 - 2018.08 (2 education.years_Label & 2 education.months_Label)
Volunteer
Caritas
2016.01 - 2022.06 (6 education.years_Label & 5 education.months_Label)
Musical school Ivan Zajc
Music from Piano and Accordian
2012.01 - 2015.01 (3 education.years_Label)
Kramer i Kramer School of Foreign Languages
Certificate of Proficiency in English from Certificate in Advanced English
2007.01 - 2017.01 (10 education.years_Label)
Universitas Studiorum Chatolica
Bachelor of Science from Psychology