Kristin Fox
Dublin,Ireland
Summary
Results-driven professional with a strong focus on process improvement, KPI tracking, and proactive communication. Adept at fostering relationship-building, stakeholder engagement, and team development through effective communication and positive motivation. Skilled in delivering constructive feedback to enhance team performance and demonstrates interpersonal empathy and a positive attitude to promote collaborative work environments. Committed to leveraging expertise in workload prioritisation and time-management to drive organisational success while pursuing opportunities for continuous growth.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
EMEA Support Manager
HubSpot
Dublin
05.2021 - Current
- Coaching team members and fellow Managers to unlock their utmost potential to be successful in their careers and perform at their highest abilities
- Consistently involved in running interviews to hire Support Specialists for the EN market collaborating with recruitment and fellow to ensure we hire diverse and top talent
- Developing high performing teams by identifying individuals' motivators and supporting them towards their goals
- Leading the EMEA Support Culture committee and acts as an In-Office Culture champion as part of the Global Culture team to create connection moments in office to encourage a sense of belonging among employees
- Known for having a positive, collaborative outlook and practise at work fostering DI&B among the EMEA Manager+ group
- Analysing data to identify trends to inform ways of working to drive results for Customers
- Displayed energy and enthusiasm in fast-paced environment
- Collaborating with Managers in other regions to develop plans and strategies to improve processes and ways of working
Team Lead Custom Success Manager
HubSpot
10.2019 - 05.2021
- Working on HubSpot’s Direct Services Team
- Acting as the primary contact, advocate and trusted advisor for 170 medium-large sized businesses across EMEA
- Helping these companies grow and transform their businesses by advising on successful inbound marketing and sales strategies
- Personal highlights include several case studies and referrals from customers, mentoring new hires and building and delivering trainings
- Manage one of the largest books of business globally
- Lead a team of 5 in developing mentor program for the team now working to cross-office to make this a global program
- Mentor DRI – ensure new hires… ensure mentors… ensure Managers…
- Regionalized bootcamps to bring trainings for new hires from Boston to Dublin
- Mentored 5 People on the team
- Won team competition with a strong customer success story and had the opportunity to visit our Tokyo office
- Lead and took part in several projects such as Consulting Framework, Growth Plan, Mentor Program, Target Renewals, Virtual HUG Webinars
Custom Success Manager / L2/ Senior / Principal
HubSpot
09.2015 - 10.2019
- Running regular marketing and sales strategy calls with customers
- Mentoring new starters for 90 day periods
- Working collaboratively with peers in Dublin and Boston to solve for customers
- Reaching an aggressive Customer Dollar Retention target
- Building and delivering team trainings
- Generating creative ideas to drive success
Account Exec / Senior Account Executive
Wilson Hartnell (Ogilvy PR)
07.2012 - 09.2015
- Designing and leading PR campaigns for clients
- Day-to-day management of client accounts
- Brand reputation management
- Liaising with talent management on media opportunities
- Coordinating media interviews with talent and key media
- Played an integral role in the planning, launching and managing of a major new music program Guinness Amplify supporting emerging talent in Ireland from July 2014 – March 2015
- Coordinated hundreds of gigs across Ireland during Sept – Oct
Education
3 Day Course - Leading for Impact & Results
UCD Michael Smurfit Grad Business School
Dublin 04.2019 - 04.2019
3 Day Course - Winning Negotiation Strategies
UCD Michael Smurfit Grad Business School
Dublin 04.2018 - 04.2018
MA - Public Relations
Dublin Institute of Technology
01.2011 - 01.2012
BA - Music Performance & English Literature
National University of Ireland Maynooth
Kildare 09.2007 - 09.2010
Skills
- Workload prioritisation
- Proactive engagement
- KPI tracking and reporting
- Relationship-building
- Effective communicator
- Team development
- Constructive feedback delivery
- Stakeholder engagement
- Self-motivation
- Time-management
- Positive attitude promotion
Affiliations
- Music - sang in Carnegie Hall with my choir in 2016, regular karaoke goer and microphone hogger. Music: grade 8 voice from Royal Irish Academy of Music
- Reading - annual goal of 100 books the last 6 years
- Hip-hop dancing - my rhythm is not the best but I never miss a step!
Accomplishments
2024 - became In-Office Culture champion for Dublin office
2019 - became the first Team Lead for EMEA CSM and built the program
2017 - won Customer Success Showdown competition for demonstrating best care for a customer and travelled to the Tokyo office as the prize
References
References available upon request.
Timeline
EMEA Support Manager
HubSpot
05.2021 - Current
Team Lead Custom Success Manager
HubSpot
10.2019 - 05.2021
3 Day Course - Leading for Impact & Results
UCD Michael Smurfit Grad Business School
04.2019 - 04.2019
3 Day Course - Winning Negotiation Strategies
UCD Michael Smurfit Grad Business School
04.2018 - 04.2018
Custom Success Manager / L2/ Senior / Principal
HubSpot
09.2015 - 10.2019
Account Exec / Senior Account Executive
Wilson Hartnell (Ogilvy PR)
07.2012 - 09.2015
MA - Public Relations
Dublin Institute of Technology
01.2011 - 01.2012
BA - Music Performance & English Literature
National University of Ireland Maynooth
09.2007 - 09.2010
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