Kristen Adamson
Cessnock
Summary
Workforce planning professional with extensive experience in optimizing workforce performance.
Known for strong analytical skills, strategic planning, and effective resource management. Adept at fostering team collaboration and ensuring adaptability in dynamic environments.
Recognized for driving measurable results and aligning workforce initiatives with organizational goals.
Skilled in strategic planning and resource optimization developed in high-paced environment.
Demonstrates expertise in data analysis, forecasting, and scheduling to enhance resource allocation and efficiency.
Looking to progress my career and knowledge, leveraging these skills to drive results and support organizational growth.
Overview
7
7
years of professional experience
Work History
Workforce Planner
Lifestyle Solutions
05.2021 - Current
- Prepared and maintained reports, dashboards and monthly packages.
- Optimized schedules, forecasts and other tools to present to management.
- Managed real-time inbound call traffic across multiple contact center locations.
- Performed ad hoc reporting and analysis to improve overall performance and enable strong understanding of business.
- Provided training and package development to team members and management.
- Assisted in the creation of training programs tailored to specific skill gaps identified within the workforce.
- Developed contingency plans for potential disruptions in staffing due to unexpected events such as natural disasters or public health crises.
- Evaluated the effectiveness of employee engagement initiatives by monitoring workforce morale and job satisfaction indicators.
- Improved employee satisfaction with flexible scheduling options, addressing work-life balance concerns.
- Increased operational efficiency through continuous review of workforce performance metrics and recommending adjustments as needed.
- Managed relationships with external vendors providing temporary staff resources during peak periods or special projects.
- Collaborated with management teams to develop targeted recruitment strategies for key positions, ensuring a strong talent pipeline.
- Supported company growth by forecasting staffing requirements and developing talent acquisition plans accordingly.
- Enhanced workforce efficiency by analyzing data and identifying areas for improvement in staffing and scheduling.
- Facilitated communication between employees and management regarding scheduling preferences, promoting a positive work environment.
- Evaluated effectiveness of current staffing models, recommending changes to improve productivity levels across departments.
- Managed overtime, shift swaps, breaks and PTO requests.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Community Care Coordinator
Home Caring Newcastle
03.2020 - 05.2021
- Supported efficient case management through accurate documentation of patient interactions and updates on care plans.
- Contributed to program development efforts, helping design new initiatives that addressed emerging community health concerns.
- Obtained, verified and calculated income and resources to determine financial eligibility for programs.
- Streamlined care coordination processes, ensuring effective communication between patients, families, and healthcare providers.
- Enhanced patient care by developing personalized care plans and coordinating with healthcare providers.
- Participated in ongoing professional development opportunities, staying current on industry trends, regulations, or research relevant to community care coordination.
- Conducted thorough assessments of patient needs, developing tailored interventions for optimal results.
- Facilitated successful transitions from hospital to home by arranging necessary services and ensuring continuity of care.
- Developed strong relationships with community organizations, fostering partnerships that benefited both the patients and the organizations involved.
- Connected patients to appropriate resources by maintaining an up-to-date knowledge of local services and programs.
- Provided crisis intervention when necessary, offering immediate assistance in urgent situations while involving appropriate team members as needed.
- Maintained case record documents and entered information in automated system to establish record for each individual receiving service.
- Managed caseloads effectively, prioritizing tasks based on urgency and complexity to ensure timely completion of responsibilities.
- Promoted a positive work environment by maintaining professional relationships with colleagues across departments within the organization.
- Empowered patients to make informed decisions about their health by providing educational materials and support.
- Conducted reviews to determine eligibility and functional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Conducted in-home visits to provide supportive services.
- Collaborated with healthcare providers to drive continuity of care.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Assistant in Nursing
Achieving Solutions
10.2017 - 03.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Transported patients between rooms and appointments or testing locations.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Followed directions of licensed nurses to administer medications and treatments.
Education
Certificate - Nursing
Power Business Institute
Skills
- Scheduling optimization
- Employee relations
- Workforce analytics
- Organizational development
- Demand forecasting
- Recruitment planning
- Staffing coordination
- Data collection & research
- Managing schedules
- Data analysis
- Report writing
- Schedule coordination
- Workforce management
- Cost analysis
Timeline
Workforce Planner
Lifestyle Solutions
05.2021 - Current
Community Care Coordinator
Home Caring Newcastle
03.2020 - 05.2021
Assistant in Nursing
Achieving Solutions
10.2017 - 03.2020
Certificate - Nursing
Power Business Institute
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