Krishna Prasad
Sales and Marketing Specialist
Dublin City
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities and additionally,
personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
11
11
years of professional experience
1
1
Language
Work History
Aircraft Security and Customer Relationship Officer
ICTS Dublin Airport
Dublin
04.2023 - Current
- Plays a critical role in coordinating and executing search operations, ensuring all tasks are carried out efficiently and in alignment with company objectives.
- Committed to providing exceptional customer service throughout the operational process, consistently exceeding client expectations and maintaining high satisfaction levels.
- Maintains clear, concise, and professional communication with customers, ensuring that all inquiries are addressed promptly and effectively, enhancing the overall customer experience.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
Digital Media Marketing Manager
Udarnik Crisis Management Consultancy Pvt. Ltd
India
02.2020 - 02.2022
- Developed and executed targeted digital marketing campaigns that effectively engaged, informed, and motivated key target audiences. Achieved a 40% increase in website conversions and a 25% boost in overall customer engagement, while significantly growing social media followers.
- Established strategic direction for business growth, focusing on optimizing sales processes and implementing key initiatives to drive business performance.
- Implemented influencer partnerships resulting in increased reach of our brand message amongst target audience segments.
- Achieved 100% success in managing and growing high-value, high-paced business accounts, contributing to significant revenue growth.
- Collaborated with sales teams to ensure cohesive messaging across all digital channels.
Sales and Service Technologist
MRF CORP LTD
India
06.2017 - 12.2019
- Managed channel partners within the designated region, overseeing both B2B and B2C interactions, with a focus on generating new customers and driving the full sales cycle from planning to execution and review.
- Expanded network by establishing relationships with 10 new dealers within a year, significantly increasing market reach and sales potential.
- Facilitated primary and secondary sales initiatives, ensuring consistent growth and alignment with overall sales targets.
- Orchestrated sales campaigns aimed at acquiring new clients while maintaining strong relationships with existing customers to ensure long-term retention.
- Established a culture of continuous learning and professional development within the technology team, enhancing overall skills and capabilities.
- Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
Senior Territory Manager
Somany Ceramics Ltd
India
08.2016 - 06.2017
- Increased sales volume of ceramic tiles by managing both Channel Sales and Institutional Sales, driving revenue growth across multiple sales channels.
- Trained and mentored sales teams to enhance product knowledge and improve sales techniques, leading to a 15% increase in sales efficiency.
- Managed sales forecasting and budgeting for ceramic tile sales, ensuring accurate projections and effective allocation of resources.
- Expanded market share by identifying opportunities, conducting competitor analysis, and tailoring product offerings to meet customer needs.
Sales Officer
Akzo Nobel India Ltd
India
01.2014 - 05.2016
- Implemented diverse marketing and sales strategies targeting the refinish and decorative segments, driving brand awareness and increasing market share.
- Managed B2C and high-net-worth project sales, cultivating strong relationships and a loyal customer base within the designated region, contributing to brand growth.
- Achieved the highest regional growth between 2015 and 2016, surpassing sales targets and setting a new benchmark for the region's performance.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Education
Master of Science - Digital Marketing & Analytics
Dublin Business School
Dublin 04.2001 -
MBA - Marketing Management
Anna University
India 04.2001 -
Skills
Business Development
Strategic Campaign Development
Integrated Marketing Plan
Lead Generation
Budget Management & Forecasting
Online Marketing
Customer Relationship Management
Channel Sales
Google Ads & Analytics
Email Marketing
Hootsuite
Microsoft Office Suite
Meta Business
Operating Systems: Windows
User Experience Strategy
Project Management
Customer Segmentation
Sales Forecasting
Product Marketing
Market Research
Customer Experience Strategy
Customer Transformation
Client Management
Competencies And Skills
Business Development, Strategic Campaign Development, Integrated Marketing Plan, Lead Generation, Budget Management & Forecasting, Online Marketing, Customer Relationship Management, Prospecting and cold calling, Channel Sales, User Experience Strategy, Project Management, Customer Segmentation, Sales Forecasting, Product Marketing, Market Research, Customer Experience Strategy, Customer Transformation, Client Management, Tableau, Google Ads, Google Analytics, Email Marketing, Hootsuite, Martech (Marketing Technology), Microsoft Office Suite (Excel, Word, PowerPoint), Meta Business, Operating Systems: Windows, MacOS
Awards
- Google Certification in Google Analytics UA and GA4 certifications
- Google Digital Unlock certification
- Data Analysis with Tableau
- Career Ex digital marketing certification
- Aviation Security Training course
Timeline
Aircraft Security and Customer Relationship Officer
ICTS Dublin Airport
04.2023 - Current
Digital Media Marketing Manager
Udarnik Crisis Management Consultancy Pvt. Ltd
02.2020 - 02.2022
Sales and Service Technologist
MRF CORP LTD
06.2017 - 12.2019
Senior Territory Manager
Somany Ceramics Ltd
08.2016 - 06.2017
Sales Officer
Akzo Nobel India Ltd
01.2014 - 05.2016
Master of Science - Digital Marketing & Analytics
Dublin Business School
04.2001 -
MBA - Marketing Management
Anna University
04.2001 -