Şükran ARSLAN
Ballyphehane,Ireland
Summary
Security-conscious and customer-focused Cashier with top-notch teamwork and interpersonal communication skills. Keeps cash drawers accurate and secure with smooth payment processing and no losses.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Cashier
Food For Thought
Cork, County Cork
2024.05 - Current
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Maintained clean and organised workspace to ensure efficient service.
- Processed payments swiftly for improved customer experience.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Assisted customers with enquiries to enhance their shopping experience.
- Managed queue effectively during peak hours for seamless checkout process.
- Communicated product information to customers, driving informed purchases.
Sales assistant
Shop Direct
Cork, County Cork
2024.03 - 2024.05
- Improved customer service by efficiently handling queries and complaints.
- Offered personalised shopping advice to enhance customer experiences.
- Conducted daily inventory checks to manage stock levels accurately.
Protection Programme Officer
Turkish Red Crescent Community Center
Mersin
2022.01 - 2023.12
- Following up cases
- Following refuge-related laws and keeping up-to-date information
- Informing the protection team
- Attending to the internal and external meetings
- Strengthening the capacity and motivation of protection team
- Crisis management
- Updating service map and sharing it with external institutions
- Following up social referring mechanism
- Carrying out all the duties requested by the manager and coordinators
- Intervention to the cases when necessary
Social Worker
Turkish Red Crescent Community Center
Mersin
2021.08 - 2021.12
- Case detection and intervention to the cases detected and reporting them
- Having communication with beneficiaries in case management
- Informing manager about high-risk cases or about cases who are at urgent protection need
- Advocating beneficiaries' access to services and accompanying them when necessary
Social Worker
Turkish Red Crescent Community Center
Mardin
2019.08 - 2021.08
- Case detection and intervention to the cases detected and reporting them
- Having communication with beneficiaries in case management
- Informing manager about high-risk cases or about cases who are at urgent protection need
- Advocating beneficiaries' access to services and accompanying them when necessary
Social Worker
Turkish Red Crescent Community Center
Mardin
2018.11 - 2019.06
- Case detection and intervention to the cases detected and reporting them
- Having communication with beneficiaries in case management
- Informing manager about high-risk cases or about cases who are at urgent protection need
- Advocating beneficiaries' access to services and accompanying them when necessary
Paid Teacher
Atatürk Elementary School
Diyarbakır
2016.10 - 2018.11
- Teaching Students in writing and reading
- Helping students get the main knowledge in the fields of mathematics and science
- Helping students acquire the skills required by the curriculum
- Detecting unsuccessful students and talk to the guidance and counseling service about it
- Perceiving in learning capacity differences of students
- Helping students to improving their reasoning skills
Education
Department of Social Work - Social Work
Hacettepe University
Ankara, Türkiye 2011.10 - 2016.06
Department of Justice (Open Education) - undefined
Atatürk University
Erzurum, Türkiye 2014.10 - 2016.08
Cork English Academy -
Student
Cork, Ireland 2024.01 - 2024.08
ICOT COLLEGE
Cork, County Cork 2024.10 -
Skills
- Global SAP system
- MS Office (MS Word, MS Excel, MS Powerpoint, MS Outlook, MS Teams, MS Project, MS Sharepoint)
- Patience and composure
- Loyalty scheme promotions
- Product knowledge
- Attention to Detail
- Issue resolution
- Account management
- Staff mentoring
- Professional appearance
- Safe balancing
- Professional demeanour
- Receipt printing
Certification
- Amric Basics of Infection Prevention and Control(HSELand)
- Putting on and taking off PPE in community healthcare setings(HSELand)
- Safeguarding adults at risk of abuse
- The fundamental of GDPR(HSELand)
- TUH Falls Assessment and Prevention(HSELand)
- AMRIC Standard and Transmission Based Precautions(HSELand)
- AMRIC Hand Hygiene(HSELand)
- An introduction to Children First(HSELand)
- Family Counseling Certificate
- Certificate of Life Coaching Training
- Psychological First Aid Training Certificate
- Violence Against Children and Child Protection Education Certificate
- Career Planning
- Professional Communication Techniques
- Micro Body Language at Love, Work and Life
- Interview Techniques
- Youth in Action
Languages
English
Advanced
Turkish
Proficient (C2)
Custom
- Ruşen ÇETİNKAYA, Operation Deputy Project Coordinator, rusen.cetinkaya@kizilay.org.tr, (+90) 5385455352
- Semra KARABOĞA TAŞKIRAN, UNHCR Project Manager, semra.taskiran@kizilay.org.tr, (+90) 5333956232
- Gizem BİRGİNAL, Manager, gizem.birginal@kizilay.org.tr, (+90) 5359261261
Personal Information
- Date of birth: 10/17/91
- Gender: Female
- Nationality: Turkish
Timeline
ICOT COLLEGE
2024.10 -
Cashier
Food For Thought
2024.05 - Current
Sales assistant
Shop Direct
2024.03 - 2024.05
Cork English Academy -
Student
2024.01 - 2024.08
Protection Programme Officer
Turkish Red Crescent Community Center
2022.01 - 2023.12
Social Worker
Turkish Red Crescent Community Center
2021.08 - 2021.12
Social Worker
Turkish Red Crescent Community Center
2019.08 - 2021.08
Social Worker
Turkish Red Crescent Community Center
2018.11 - 2019.06
Paid Teacher
Atatürk Elementary School
2016.10 - 2018.11
Department of Justice (Open Education) - undefined
Atatürk University
2014.10 - 2016.08
Department of Social Work - Social Work
Hacettepe University
2011.10 - 2016.06