Summary
Overview
Work history
Education
Skills
Certification
Languages
Custom
Personal Information
Timeline
Generic

Şükran ARSLAN

Ballyphehane,Ireland

Summary

Security-conscious and customer-focused Cashier with top-notch teamwork and interpersonal communication skills. Keeps cash drawers accurate and secure with smooth payment processing and no losses.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Cashier

Food For Thought
Cork, County Cork
2024.05 - Current
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Maintained clean and organised workspace to ensure efficient service.
  • Processed payments swiftly for improved customer experience.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Assisted customers with enquiries to enhance their shopping experience.
  • Managed queue effectively during peak hours for seamless checkout process.
  • Communicated product information to customers, driving informed purchases.

Sales assistant

Shop Direct
Cork, County Cork
2024.03 - 2024.05
  • Improved customer service by efficiently handling queries and complaints.
  • Offered personalised shopping advice to enhance customer experiences.
  • Conducted daily inventory checks to manage stock levels accurately.

Protection Programme Officer

Turkish Red Crescent Community Center
Mersin
2022.01 - 2023.12
  • Following up cases
  • Following refuge-related laws and keeping up-to-date information
  • Informing the protection team
  • Attending to the internal and external meetings
  • Strengthening the capacity and motivation of protection team
  • Crisis management
  • Updating service map and sharing it with external institutions
  • Following up social referring mechanism
  • Carrying out all the duties requested by the manager and coordinators
  • Intervention to the cases when necessary

Social Worker

Turkish Red Crescent Community Center
Mersin
2021.08 - 2021.12
  • Case detection and intervention to the cases detected and reporting them
  • Having communication with beneficiaries in case management
  • Informing manager about high-risk cases or about cases who are at urgent protection need
  • Advocating beneficiaries' access to services and accompanying them when necessary

Social Worker

Turkish Red Crescent Community Center
Mardin
2019.08 - 2021.08
  • Case detection and intervention to the cases detected and reporting them
  • Having communication with beneficiaries in case management
  • Informing manager about high-risk cases or about cases who are at urgent protection need
  • Advocating beneficiaries' access to services and accompanying them when necessary

Social Worker

Turkish Red Crescent Community Center
Mardin
2018.11 - 2019.06
  • Case detection and intervention to the cases detected and reporting them
  • Having communication with beneficiaries in case management
  • Informing manager about high-risk cases or about cases who are at urgent protection need
  • Advocating beneficiaries' access to services and accompanying them when necessary

Paid Teacher

Atatürk Elementary School
Diyarbakır
2016.10 - 2018.11
  • Teaching Students in writing and reading
  • Helping students get the main knowledge in the fields of mathematics and science
  • Helping students acquire the skills required by the curriculum
  • Detecting unsuccessful students and talk to the guidance and counseling service about it
  • Perceiving in learning capacity differences of students
  • Helping students to improving their reasoning skills

Education

Department of Social Work - Social Work

Hacettepe University
Ankara, Türkiye
2011.10 - 2016.06

Department of Justice (Open Education) - undefined

Atatürk University
Erzurum, Türkiye
2014.10 - 2016.08

Cork English Academy -

Student
Cork, Ireland
2024.01 - 2024.08

ICOT COLLEGE
Cork, County Cork
2024.10 -

Skills

  • Global SAP system
  • MS Office (MS Word, MS Excel, MS Powerpoint, MS Outlook, MS Teams, MS Project, MS Sharepoint)
  • Patience and composure
  • Loyalty scheme promotions
  • Product knowledge
  • Attention to Detail
  • Issue resolution
  • Account management
  • Staff mentoring
  • Professional appearance
  • Safe balancing
  • Professional demeanour
  • Receipt printing

Certification

  • Amric Basics of Infection Prevention and Control(HSELand)
  • Putting on and taking off PPE in community healthcare setings(HSELand)
  • Safeguarding adults at risk of abuse
  • The fundamental of GDPR(HSELand)
  • TUH Falls Assessment and Prevention(HSELand)
  • AMRIC Standard and Transmission Based Precautions(HSELand)
  • AMRIC Hand Hygiene(HSELand)
  • An introduction to Children First(HSELand)
  • Family Counseling Certificate
  • Certificate of Life Coaching Training
  • Psychological First Aid Training Certificate
  • Violence Against Children and Child Protection Education Certificate
  • Career Planning
  • Professional Communication Techniques
  • Micro Body Language at Love, Work and Life
  • Interview Techniques
  • Youth in Action

Languages

English
Advanced
Turkish
Proficient (C2)

Custom

  • Ruşen ÇETİNKAYA, Operation Deputy Project Coordinator, rusen.cetinkaya@kizilay.org.tr, (+90) 5385455352
  • Semra KARABOĞA TAŞKIRAN, UNHCR Project Manager, semra.taskiran@kizilay.org.tr, (+90) 5333956232
  • Gizem BİRGİNAL, Manager, gizem.birginal@kizilay.org.tr, (+90) 5359261261

Personal Information

  • Date of birth: 10/17/91
  • Gender: Female
  • Nationality: Turkish

Timeline

ICOT COLLEGE
2024.10 -

Cashier

Food For Thought
2024.05 - Current

Sales assistant

Shop Direct
2024.03 - 2024.05

Cork English Academy -

Student
2024.01 - 2024.08

Protection Programme Officer

Turkish Red Crescent Community Center
2022.01 - 2023.12

Social Worker

Turkish Red Crescent Community Center
2021.08 - 2021.12

Social Worker

Turkish Red Crescent Community Center
2019.08 - 2021.08

Social Worker

Turkish Red Crescent Community Center
2018.11 - 2019.06

Paid Teacher

Atatürk Elementary School
2016.10 - 2018.11

Department of Justice (Open Education) - undefined

Atatürk University
2014.10 - 2016.08

Department of Social Work - Social Work

Hacettepe University
2011.10 - 2016.06
Şükran ARSLAN