Mehdi Lamrini

• Detail-oriented UX Research Recruitment Coordinator with [X] years of experience in participant recruitment, research operations, and cross-functional collaboration.

• Skilled in sourcing, screening, and scheduling participants for UX studies, ensuring smooth workflows and ethical research practices.

• Adept at managing databases and optimizing recruitment strategies to enhance research efficiency.

• Experienced in working with diverse teams to streamline research operations and improve participant engagement.

• Passionate about enhancing user experiences through effective research coordination and process improvements.

• Diagnosing errors or technical problems and determining proper solutions over phone and email
• Answering phones from customers professionally and responding to customer inquiries and complaints
• Ensuring you adhere to all of your company's policies and procedures
• Research required information using available resources

• Take orders from and serve food and beverages to patrons
• Consistent check-ins with patrons to ensure satisfaction and address complaints swiftly
• Answer questions about the menu and make recommendations when appropriate or requested
• Prepare appetizers, salads, and cold dishes

• Content Quality Analyst
• Provide weekly quality reporting or QA progress reports to Team Leads
• Act as a point of contact for process questions, issues and resolution
• Administer the QA issue repository and ensure all escalations are properly addressed
• Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines
• Ensuring High level of individual performance on a daily base as well as team contribution and innovative approach towards

• Microsoft Certificate in system Analysis
• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information

• Monitoring sales activities and proactively taking necessary action to re-direct efforts as needed
• Developing a rapport with customers
• Training new sales team members
• Complying with all operational and regulatory rules
• Ensuring the confidentiality of private customer information