Kodu Naren Shetty
Dublin,Ireland
Summary
Professional and welcoming, well-qualified hotel receptionist with strong communication and interpersonal skills, combined with proficiency in handling administrative tasks. Adept at managing guest enquiries and ensuring smooth front desk operations. Committed to enhancing guest experiences and contributing to overall success of hotel.
Overview
4
4
years of professional experience
Work history
Hotel Front Desk Receptionist
ITC Gardenia
Bangalore, India
09.2022 - 09.2024
- Managed room availability charts to ensure zero overbooking.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Ensured guest comfort with prompt attention to their needs and requests.
- Processed payments accurately, guaranteeing smooth transactions for guests.
Hotel Front Desk Receptionist
Country Inn & Suites by Radisson
Bangalore, India
12.2020 - 02.2022
- Maintained an organised reception area for a professional business environment.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained accurate logs of visitor entries for security purposes.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
Education
Certificate of Higher Education - Commerce
Jain University
Bangalore, IndiaSkills
- Data entry expertise
- Hospitality standards knowledge
- Guest satisfaction focus
- Room allocation efficiency
- Hotel safety regulations
Strengths
- Exceptional Communication Skills
Excellent verbal and written communication skills, allowing me to effectively interact with guests and address their needs.
- Proactive Problem-Solver
Adept at identifying and resolving issues before they escalate, resulting in improved guest experiences and satisfaction.
- Detail-Oriented
Keen attention to detail, ensuring accuracy in guest records, reservations, and payment processing.
Timeline
Hotel Front Desk Receptionist
ITC Gardenia
09.2022 - 09.2024
Hotel Front Desk Receptionist
Country Inn & Suites by Radisson
12.2020 - 02.2022
Certificate of Higher Education - Commerce
Jain University
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