Klaudia Heinrychowska
Wexford
Summary
Seasoned Key Account Manager with a proven track record in territory and operations coordination, honed at Bidvest Noonan. Expert in driving team performance and managing key accounts, achieving significant improvements in KPIs. Skilled in staff development and employee management, demonstrating exceptional leadership and strategic planning abilities.
Overview
9
9
years of professional experience
Work History
Key Account Manager
Bidvest Noonan
Swords
11.2022 - Current
- Completion Quarterly/monthly/weekly cleaning Audits on TASK Reslink App.
- Completion of fortnightly wages for staff by using TimeGate.
- Management & monitoring of AL requests, sick leaves, ML leaves, unpaid leaves.
- Monitoring all contract budgets, focus on meeting budget and controlling costs. Review P&L, WIP, SO and other forms by using Agresso.
- Completion of monthly/quarterly KPI/SLA as required ; Analysing KPI data to identify issues, trends and improvement opportunities.
- Training staff including RAMS, MSDS, usage of machinery, HumanFocus App.
- Completing the site walks for the tenders, followed up with the cost, full description of new contract.
- Conducting investigations, disciplinary procedures for HR as required.
Area Manager
Cagney Contract Cleaning
Bracetown
03.2020 - 11.2022
- Effective reporting to Client Services Manager for 30 sites around Leinster Area
- Liaise with the Client on a regular basis
- Involvement in site specific recruitment and HR issues
- Completion of documentation for payroll purposes
- Complete fortnightly timesheets for cleaning operatives
- Ensuring that work completed by staff is to the highest standards
- Training and management of staff on site as specified
- Completion of induction documentation, policies and procedures
- Complete paperwork, e.g., risk assessments, incident reports
- Completion of cleaning Audits by using the E-Cat system
Duty Manager
SuperValu
Ratoath
11.2019 - 02.2020
- Support Store Manager in achieving Retail Excellence Standards
- Development and training of the team to meet the SuperValu standards
- Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and order KPI's as agreed with Store Manager
- Handled guest complaints to protect brand reputation
- Prevented overspending by constantly monitoring budgets and payroll records
Store Manager
MBCC Foods
Navan
09.2015 - 11.2019
- Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits
- Maintained daily transactions records, enabling diligent financial monitoring and assessment
- Recruited and trained motivated, hard-working staff for new stores
- Completed opening and closing procedures each day
- Monitored stock levels and wrote timely order supply requests to replenish merchandise
- Managed staff scheduling and payroll to optimise performance
- Trained new staff on store procedures and policies, developing knowledgeable, confident teams
- Improved store operations by harnessing sales data and customer feedback
Education
Biology & Chemistry
Szamotuly, Poland01.2013
Skills
- Territory management
- Operations coordination
- Order management
- Staff development
- Employee management
Timeline
Key Account Manager
Bidvest Noonan
11.2022 - Current
Area Manager
Cagney Contract Cleaning
03.2020 - 11.2022
Duty Manager
SuperValu
11.2019 - 02.2020
Store Manager
MBCC Foods
09.2015 - 11.2019
Biology & Chemistry
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