Summary
Overview
Work history
Education
Skills
Camogie/coaching
References
Timeline
Generic
Kitty O'Driscoll

Kitty O'Driscoll

Kilkenny

Summary

Dedicated pharmacy professional with extensive expertise in stock management, prescription handling, and patient confidentiality. Proficient in using pharmacy software for accurate dispensing and stock ordering, ensuring efficient operations in fast-paced environments. Skilled in patient counselling and maintaining confidentiality, complemented by strong customer service and conflict resolution abilities. Committed to professional empathy and staff training, with a focus on enhancing sales through informed recommendations. Career goal includes advancing within the pharmaceutical sector to further develop skills in patient care and operational excellence.

Overview

7
7
years of professional experience

Work history

Bar Tender

O'Driscolls Bar and Beer Garden
Graignamanagh
02.2019 - Current
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Resolved customer complaints promptly to maintain good relationships.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Recommended drinks to customers, increasing overall sales.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Collaborated with team members to provide seamless service during busy periods.
  • Completed end-of-day clean-up to reset bar for next day.
  • Carried out day-to-day duties accurately and efficiently.

Pharmacy Technician Trainee/ Healthcare advisor

Kissanes Pharmacy LTD.
Graignamanagh Co. Kilkenny
03.2024 - 03.2025
  • As part of my role as a healthcare assistant with Kissanes Pharmacy Ltd. I worked at the front of the shop, helping customers with any queries on OTC medicines, etc.
  • From time to time, if the shop was very busy, I would be called into the dispensary to help my colleagues dispense and pick scripts.
  • I worked in a very fast-paced environment, checking in orders daily in both the dispensary and the front of shop.
  • Handled customer queries and complaints with professionalism, ensuring satisfactory resolutions.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Assisted pharmacists, enhancing efficiency in the pharmacy.
  • Dealt with prescription queries, improving patient care quality.

Education

Our Lady of Lourdes

Skills

  • Stock management
  • Prescription handling
  • Patient confidentiality
  • Filling Prescriptions
  • Customer Service
  • Use of pharmacy software
  • Pharmacy stock ordering
  • Accurate dispensing
  • First Aid trained
  • Patient counselling
  • Confidentiality maintenance
  • Professional empathy
  • Customer service
  • Staff training
  • Sales recommendations
  • Fast-paced adaptability
  • Conflict resolution

Camogie/coaching

In my spare time I play camogie with my local club, Recently I have coached children at summer camps to play Hurling,Camogie,Football and rounders. 

References

Joseph Haire (Kissanes Pharmacy LTD)

087-2643496 

joemd@kissanespharmacy.com


Richard O'Driscoll (O'Driscolls Bar and Beer Garden)

086-6055882

Timeline

Pharmacy Technician Trainee/ Healthcare advisor

Kissanes Pharmacy LTD.
03.2024 - 03.2025

Bar Tender

O'Driscolls Bar and Beer Garden
02.2019 - Current

Our Lady of Lourdes

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Kitty O'Driscoll