Kiran Karunakaran Pillai
Blackpool,Ireland
Summary
Experienced security monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Known for quick thinking in emergencies and resolving conflicts with tact. Delivered significant improvements in site security, reducing incidents and enhancing overall safety.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Security guard
Bidvest Noonan
Mahon Point shopping Centre , Cork, Ireland
2025.09 - Current
- Facilitated smooth flow of traffic during special events, minimising disruptions and congestion.
- Ensured premises safety through regular patrols and surveillance.
- Maintained detailed logs of all patrol activities for record keeping purposes.
- Assisted in evacuation drills, ensuring smooth execution of safety protocols.
- Collaborated with law enforcement agencies to report unusual incidents.
- Conducted daily equipment checks to ensure operational readiness.
- Reported any suspicious behaviour promptly to management team.
- Monitored CCTV systems for potential security breaches.
- Responded to emergencies with swift action, prioritising safety of personnel.
- Utilised conflict resolution skills to defuse potentially volatile situations effectively.
- Provided excellent customer service, assisting visitors with directions or inquiries.
- Identified potential threats by conducting thorough risk assessments.
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
- Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
- Operated scanners to screen guests and belongings.
- Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.
- Collaborated with security teams and emergency services to resolve urgent situations.
Seasonal Sales Assistant
Dunnes Stores
2024.11 - 2024.12
- Delivered friendly, efficient customer service while maintaining ahigh standard of store presentation and cleanliness.
- Maintained clean and organized shop floors, restocked shelves, and ensured attractive product displays in line with merchandising standards.
- Worked collaboratively with team members to meet daily sales targets and support store promotions.
- Followed health and safety procedures, particularly during busy holiday periods, and ensured store policies were upheld.
- Supported back-of-house operations including deliveries, stockroom organization, and inventory checks.
- Key Skills Developed:
- Customer service & communication
- Time management & multitasking
- Teamwork & flexibility
- Attention to detail in merchandising
Adventure Park Activity Head
NSK Anmathara
2019.03 - 2023.07
- Supervised and coordinated all adventure park activities including zip-lining, high rope courses, wall climbing, coracle boating, ATV rides, and trekking experiences.
- Managed team of 7+ activity instructors and support staff, ensuring strict adherence to safety protocols and guest satisfaction.
- Conducted daily safety briefings and training sessions to maintain high standards of operational safety and emergency preparedness.
- Designed and implemented new adventure packages tailored for kids, families, and corporate groups, increasing footfall by 37% over 3 years.
- Led planning and execution of special events such as night treks, team-building challenges, and seasonal festivals.
- Introduced digital scheduling and reporting system, improving coordination and reducing manual errors by 50%.
- Consistently maintained 4.7+ rating on customer review platforms through exceptional guest service and safety standards.
Guest Relations Executive
Jatayupara Adventure Tourism Pvt. Ltd
2014.03 - 2017.07
- Dynamic and customer-focused Guest Relations Executive with 3 years of experience in hospitality industry, known for delivering exceptional guest service and managing high-end client interactions.
- Adept at handling guest inquiries, resolving complaints promptly, and ensuring seamless guest experience.
- Strong communication, interpersonal, and problem-solving skills with proven ability to work under pressure in fast-paced environments.
- Key Responsibilities:
- Welcomed guests with warm and professional demeanor, ensuring personalized and memorable experience.
- Responded to guest complaints and requests promptly, ensuring complete guest satisfaction.
- Coordinated with housekeeping, F&B, and front office to fulfill special guest requests.
- Maintained up-to-date knowledge of hotel services, promotions, and local attractions.
- Managed VIP guest arrangements, including special amenities and room preferences.
- Trained junior staff in customer interaction and conflict resolution.
- Maintained detailed guest records to support loyalty programs and repeat visits.
Education
H.S.E -
Vivekananda HSS Poredom
Kerala , IndiaS.S.L.C - undefined
Vivekananda HSS Poredom
Skills
- Empathy & Emotional Intelligence
- Problem Solving & Decision making
- Patience & Composure
- Adaptability
- Cultural Sensitivity
- Teamwork
- Active Listening
- Conflict Resolution Techniques
- Leadership & Team Management
- Safety & Risk Management
- Customer Service & Communication
- Organizational & Planning Skills
Certification
- Security Guard (Guarding)
- The Private Security Authority (Ireland)
- Merit
- 2025
- First Aid, Basic Life Support, Cardio Pulmonary Resuscitation & Road Safety.
- Motor Vehicles Department, Govt. Of Kerala Holy Cross Super Specialty Hospital Trauma Care & Road Accident AID Center Kollam.
- 2020
- Adventure Activity Special Course
- Nehru Institute Of Mountaineering
- 2014
Timeline
Security guard
Bidvest Noonan
2025.09 - Current
Seasonal Sales Assistant
Dunnes Stores
2024.11 - 2024.12
Adventure Park Activity Head
NSK Anmathara
2019.03 - 2023.07
Guest Relations Executive
Jatayupara Adventure Tourism Pvt. Ltd
2014.03 - 2017.07
S.S.L.C - undefined
Vivekananda HSS Poredom
H.S.E -
Vivekananda HSS Poredom