Kiran Francis
Birmingham
Summary
Motivated and results-driven professional with a strong track record in customer service and sales. Passionate about delivering excellent service and driving business growth. Excels in face-to-face communication and lead generation. Possesses a versatile skill set and a collaborative mindset, consistently adding value to teams and achieving positive results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Housekeeping Team Leader
Fine Clean
01.2023 - 01.2024
- Maintained High Cleaning Standards: Ensured that all areas were cleaned thoroughly, from guest rooms to public spaces, meeting company expectations for cleanliness and hygiene
- For example, I consistently passed quality assurance inspections, which helped maintain Fine Clean's reputation for excellence
- Built long-term client relationships, consistently exceeding expectations with a passionate, motivated, and customer-first approach
- Attention to Detail: I was praised for thoroughly sanitizing high-touch areas and ensuring consistent cleanliness, which led to a significant reduction in guest complaints and improved customer ratings
- Received positive feedback for attention to detail, strong work ethic, and dedication to a safe, welcoming environment
- Contributed to a 20% increase in customer satisfaction by delivering high-quality, tailored cleaning services
Education
BTEC L3 Foundation Diploma In Computing - Computing
University College Birmingham
01.2025
GCSEs -
Tile Cross Academy
01.2023
Skills
- Assisting customers with orders and enquiries
- Attentive listening
- Face-to-face verbal communication
- Providing fast and accurate service
- Treating customers with respect and empathy
- Reliable
- Encouraging and motivating colleagues during challenges
- Being true authentic self at work
- Handling multiple responsibilities simultaneously
- Quickly adjusting to new environments or responsibilities
- Passion for bringing joy to customers
- Demonstrating integrity and honesty in all tasks
- Workload management
- Maintaining hygiene and cleanliness standards
- Working effectively in a high-demand environment
- A willingness to learn new skill
- Interacting with people with a genuine smile
Certification
- Full UK Driving License: Clean and valid.
- Best Web Developer of the Year 2024: Awarded for outstanding technical skills and creativity.
- Willing to travel 100% as required by the role.
- Outstanding Support of the Year 2024: Honored for exemplary teamwork and commitment to excellence.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Cleaned an average of 10homes per day.
Languages
English
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Hindi
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Software
HTML/CSS
HTML/CSS
Microsoft Office Suite
Microsoft Teams
Google Workspace
Timeline
Housekeeping Team Leader
Fine Clean
01.2023 - 01.2024
GCSEs -
Tile Cross Academy
BTEC L3 Foundation Diploma In Computing - Computing
University College Birmingham
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