Kingsley Okakpu
Lucan,Ireland
Summary
Friendly, reliable, and customer-focused professional with 6+ years of experience in hospitality, retail, and customer service. Previously a Tech Supervisor in Brown Thomas, experienced in leading teams, handling busy environments, and delivering high-quality service. Fast learner with strong communication skills, calm under pressure, and confident using POS systems and front-of-house procedures. Fully available and committed to contributing to a positive, efficient team environment.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Founder & Client Manager
KrwnMedia (Content Marketing Agency)
Dublin
2025.06 - 2025.11
- Managed all client communication, onboarding, and troubleshooting for multiple customers.
- Created over 500–750 pieces of content for entrepreneurs, business's improving their engagement and visibility online.
- Delivered people-first service while handling deadlines, expectations, and problem-solving.
- Demonstrated strong organisation, teamwork, and professional attitude.
- Established company brand for improved visibility and recognition.
- Drove sales through effective marketing strategies.
Tech Department Supervisor
Brown Thomas
Dublin
2020.07 - 2024.12
- Delivered premium customer service to hundreds of customers weekly across high-end tech brands.
- Trained and supported 5–10 junior staff, improving team performance and customer satisfaction.
- Resolved 20+ escalations weekly with calm, confident communication.
- Collaborated with management and other departments to ensure smooth daily operations.
- Recognised for strong communication, reliability, and ability to stay calm during peak busy periods (Christmas seasons, sales events, etc.).
Waiter
Eddie Rockets (Seasonal Christmas Role)
Lucan
2019.11 - 2020.02
- Worked during busy Christmas rush handling 30–50 customer orders per shift, serving customers, clearing tables, and maintaining high service standards.
- Learned fast-paced hospitality operations and teamwork in high-traffic environment.
- Provided friendly and efficient table service under pressure.
Education
Bachelor of Science - Computer Science - Multimedia Mobile & Web Development
Maynooth University
Maynooth 2019.09 - 2024.12
Skills
- Excellent customer service
- Team leadership & training
- Fast learner
- Calm under pressure
- Clear communicator
- Cash handling & POS systems
- Reliable & hard-working
- Works well in busy, fast-paced environments
- Digital marketing strategy
- Performance Management
Timeline
Founder & Client Manager
KrwnMedia (Content Marketing Agency)
2025.06 - 2025.11
Tech Department Supervisor
Brown Thomas
2020.07 - 2024.12
Waiter
Eddie Rockets (Seasonal Christmas Role)
2019.11 - 2020.02
Bachelor of Science - Computer Science - Multimedia Mobile & Web Development
Maynooth University
2019.09 - 2024.12