Kim Marsh
Kildare
Summary
Dynamic logistics professional with extensive experience at Kuehne+Nagel, excelling in air freight management and customer service. Proven track record in regulatory compliance and SOP development, enhancing operational efficiency. Adept at cross-functional collaboration and problem-solving, consistently improving service delivery and client satisfaction in international healthcare logistics.
Overview
29
29
years of professional experience
Work History
Air Logistics Customer Care Specialist
Kuehne+Nagel
Dublin
09.2021 - Current
- Manage international healthcare air freight shipments in compliance with GDP and KN Healthcare standards.
- Serve as key customer liaison across booking, documentation, escalation, invoicing, and claims processes.
- Coordinate with OCC, RCC, procurement, and warehouse teams to ensure smooth end-to-end operations.
- Lead customer onboarding processes, including SOP development, platform setup, and rate application.
- Conduct root cause analysis for service issues and implement CAPA measures.
- Support audits and participate in QBRs, delivering performance reviews and continuous improvement plans.
- Use KN systems (Corelog, TIP, QTAir, KN Login, FreightNet) for tracking, reporting, and issue resolution.
Senior Air Export Controller
DSV South Africa
01.2015 - 09.2021
- Managed export shipments of general cargo, dangerous goods, lithium batteries, and refrigerated freight.
- Negotiated competitive airfreight rates and secured airline capacity for strategic clients.
- Handled end-to-end logistics including documentation, customs clearance, and final delivery.
- Increased customer satisfaction by improving invoicing turnaround and shipment closure timelines.
Key Account Executive / Senior Ocean Freight Controller
UTI South Africa
12.2004 - 12.2005
- Oversaw full-cycle ocean exports for key accounts, from booking to billing.
- Ensured client SLAs were met and handled escalations with a service-driven mindset.
- Coordinated pricing and proposals with carriers for tailored customer solutions.
Air Export & Import Ocean Freight Controller
AEI Profreight
12.2000 - 12.2004
Junior Ocean Freight Controller
UTI South Africa
02.1996 - 11.2000
Education
Leaving Certificate -
Willowmore High School
Business / Computers (N1 & N2) -
Benoni Technical College
Skills
- Air & Ocean Freight Operations
- Customer service
- Air freight management
- Regulatory compliance
- SOP development
- Performance reporting
- International logistics
- Healthcare & Pharmaceutical Logistics (GDP/GxP Compliance)
- Customer Relationship Management
- Dangerous Goods & Special Handling
- Problem Solving & Root Cause Analysis
- Cross-functional Collaboration
- Documentation & Invoicing Accuracy
- Communication & Stakeholder Engagement
Personal Information
Title: Senior Air Logistics & Customer Care Specialist
References
Available upon request.
Customer Recognition
- Frequently praised for professionalism, accuracy, and customer-first mindset.
- Commended for strong communication and proactive problem solving by high-value clients in the healthcare and pharmaceutical sectors.
- Recognized for improving shipment visibility, reducing delays, and supporting compliance with GDP regulations.
- Selected to represent the team in key customer engagements and audit preparation efforts.
Education And Certifications
- Leaving Certificate – Willowmore High School
- Business / Computers (N1 & N2) – Benoni Technical College
- Dangerous Goods Certification
- Incoterms 2020 Training
Timeline
Air Logistics Customer Care Specialist
Kuehne+Nagel
09.2021 - Current
Senior Air Export Controller
DSV South Africa
01.2015 - 09.2021
Key Account Executive / Senior Ocean Freight Controller
UTI South Africa
12.2004 - 12.2005
Air Export & Import Ocean Freight Controller
AEI Profreight
12.2000 - 12.2004
Junior Ocean Freight Controller
UTI South Africa
02.1996 - 11.2000
Leaving Certificate -
Willowmore High School
Business / Computers (N1 & N2) -
Benoni Technical College
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