Kim Daly
Dublin
Summary
Hardworking and ambitious Deputy Manager with a 15 year background in the retail bookmakers industry. Exceptional leadership and mediation traits. Dedicated to ensuring all associates provide the highest level of customer service.
Gifted at working with all types of customers. trains staff to the highest level of performance possible. Strong work ethic,adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated and skilled in working under pressure.
References on request
Overview
16
16
years of professional experience
Work History
Deputy Manager
Paddy Power
Dublin
04.2008 - Current
- Managed daily operations of retail store, including opening and closing procedures.
- Maintained records of all operational activities for future reference.
- Worked closely with customers to understand needs and resolve diverse issues.
- Provided guidance and support to team members to help them achieve goals.
- lead from the front by running the shop in the absence of the manager
- leading by example and driving my team to keep and maintain shop presentation standards
- Analyzed customer feedback data to identify areas of improvement in services offered by the organization.
- Resolved conflicts between staff members in a timely manner.
- managed rosters on a 4 week basis
- trusted key holder
Education
Leaving Certificate
Colaiste Dhulaigh
Dublin 17Skills
- Task Delegation
- Quick decision-making abilities
- Purchasing and planning
- Performance Improvements
- Decision-making capabilities
- Microsoft Office expertise
- Money Handling
- Staff Management
- Employee Scheduling
- Team motivation
- Policy Enforcement
references
- Paul MC Keever (District Manger paddy power) 0876068746
- Alan Bowden ( District Manger paddy power) 0876389999
- Rhonda Grainger ( payroll manager ) 0868792190
Timeline
Deputy Manager
Paddy Power
04.2008 - Current
Leaving Certificate
Colaiste Dhulaigh
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