Killian Ryan

Team Manager

• Successfully Manage Operations team of up to 15 members of staff including administrative roles.
• Trained new hires and set up mentoring relationships to drive team performance.
• Created how-to guides for all operating tasks for new and current employees which was not only beneficial for new staff but current staff who needed refreshers,
• Trained new staff on multiple company software programmes when managing Stock/Dispatch.

Operational Management

• Developed organisational policies for administrative oversight and internal controls.
• Sorted all incoming mail promptly, answered any inbound phone calls resulting in excellent customer service provided to clients
• Optimised resource allocation with meticulous planning and organisation
• Aided senior leadership by recommending corrective actions and improvements to company operations.
• Assisted store stock auditor with almost every stock take in store since joining the role, this involved (Organising team, setting up stock rooms, setting up scanners, scanning night before/day after, working on variance with floor team/administrative team.
• Provided financial/selling reports to management team/staff for stock on hand control.
• Assigned with performing routine fire drills for the store and informing staff on all information regarding the handling of these situations.

KPI Management

• Delegated tasks and reacted to changing workloads to maintain efficient operations.
• Set daily priorities and communicated targets, motivating teams to achieve them.
• Monitored and improved team performance to ensure operational targets were met or surpassed with consistency.
• Led and managed administrative staff to maintain smooth daily operations.

Floor Duties

• Carry out housekeeping tasks in the morning/Evening
• Going above and beyond for every customer that walks through our doors, and also going above and beyond for the team and managerial staff so that we can all provide a world class customer experience and working relationship
• Identify and maximize sales opportunities, and increase customer retention rates
• Serve as an enthusiastic and knowledgeable Sales Associate and provide customers with any information and help they need when it comes to brand history/materials used, sizing and product

Miscellaneous Duties.

• Aiding with stock support in the stock room
• Stock room tasks include: Checking off deliveries, sizing each style in the stock room, bringing new styles/current styles to the floor and making sure stock room standards and rails for our areas are always up to the Brown Thomas standard.

Fully Trained till Staff/Supervisor:

• Approved customer refunds and exchanges upon close item inspection.
• Facilitated smooth store operations, performing daily opening and closing functions.
• Welcomed customers and provided responsive assistance to improve store experiences.

TCG Store ambassador

• Frequently go on conference calls with various toy companies to further expand my knowledge and make sure the shop was up to date with current and future products regarding trading card games.
• -Frequently hosted/Managed in-store events such as "World Pokemon Day", which involved fun activities, giveaways and prizes, with full support and communication from Pokemon Company Intl. itself.

Animal Care

• Handled many aspects of animal care including bathing, feeding, and the administering of medications
• Followed special instructions to ensure proper care was taken of each animal
• Prepared and maintained records for animal management and documentation
• Prepared animal diets according to established protocols

Visitor Prep/Experience

• Educated visitors on animal history, behaviour, biology, and conservation
• Would give a brief 20 minute introduction to alpacas (including Safety) before carrying out a walk with customers
• Provided each customer with their own alpaca for the duration of the walk
• Made sure that alpaca knowledge and customer safety was a priority while on the 2 hour walk
• Once the walk was done, i provided customers with the after-trek experience of strawberries and prosecco