Summary
Overview
Work History
Education
Skills
Websites
Interests and achievements
References
Timeline
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KIERAN RILEY

Summary

Analytical problem-solver with talents for team building, compassion and empathy, as well as excellent member and stakeholder relations aptitude and relationship-building skills. I have proved myself at WHOOP to be a self motivated target hitter in a short space of time. I am a metric and number oriented individual with a flare for unlocking human performance through my dedicated commitment to enhancing the member experience

Overview

6
6
years of professional experience

Work History

Membership Services Representative Ii

WHOOP
Limerick
11.2023 - Current
  • Deliver high-quality service across multiple support channels (phone, email, chat)
  • Collaborate with internal departments to meet member needs and find resolutions for improving the member experience
  • I have exceeded department metric-driven goals and KPIs (CpH, QA and CSAT)
  • Show compassion and empathy to frustrated members while addressing their issues
  • Assisting stakeholders - Running training sessions with the L&D team and shadowing for new hires

Entrepeneur/Lead Online Personal Training Coach

Kieran Riley PT
09.2021 - 12.2023
  • Marketing tasks include designing and implementing the marketing strategy; creating and updating the business platforms such as the app, social media sites and website; monitoring and analysing activity on these; responding to queries within 24 hour turnaround; building client relationships; following-up on leads by phone and email; and periodic email marketing
  • The main administrative duties are taking and organising client bookings, preparing and monitoring the budget; monitoring and processing payments; and updating materials.

Sales Assistant/ Social Media Content Creator

Birr Golf Shop Ltd
04.2018 - 04.2023
  • Worked as part of a team of X sales assistants reporting to the manager and providing the highest level of sales and customer care
  • Tasks included advising customers on equipment, handling customer queries and complaints, and processing payments
  • Special responsibility for managing the social media and advertisement placements for the physical retail store and monitoring and reporting on the activity on these sites.

Sales Assistant/Personal trainer/Gym Instructor

NRG Health & Fitness Bohermore
03.2022 - 08.2022
  • Member of sales team with monthly KPIs for sale of new memberships and renewals, advising members on payment plans and answering members' queries
  • Other responsibilities included creating content for the gym's Instagram and instruction of private and group classes.

Marketing and Sales Intern (Work Placement)

Gerenica Cientifica Ltd.
01.2022 - 03.2022
  • Intern for start-up Irish arm of this consultancy firm reporting to the office manager
  • Tasks included prospecting contacts from large Irish companies; and proofing new website design, graphic designs, logo recreations and social media postings for the Irish market.

Education

Bachelor of Business (Hons) in Marketing & Sales (Level 8) - Marketing & Sales

Atlantic Technological University
Galway, Ireland
01.2023

Gym instruction and Personal trainer NQF (Level 5) -

Profi fitness school
01.2021

Leaving Certificate (400 CAO points) -

St Brendan's Community School, Birr, County Offaly
01.2019

Skills

  • KPI Driven- Everything I do from a professional to a personal perspective is done to a high level with an attention to detail
  • Analytical thinker- I am very metric and analytical driven and have loved my time in assisting with member's analytics concerns to date at whoop
  • Stakeholder relationship building: I enjoy liaising and learning from different stakeholders and have worked alongside L&D, QA and management to date at WHOOP
  • Problem solver- I have great problem-solving skills, as seen by my ability to provide high-quality service across different support channels and quickly resolve member issues
  • IT proficiency - Ability to utilize tools like Salesforce, Excel, Shopify, Word and more to effectively complete qualitative and quantitative tasks and improve my own productivity

Interests and achievements

  • Fully licensed driver with possession of own car.
  • Fundraiser for the Irish Cancer Society, individually raising €12k from charity events.
  • Recipient of Student of the Year Award in my final year of secondary school.
  • Runner-up in Bord Gais Student Theatre Awards for leading roles in various productions.
  • Active individual and WHOOP user - Long distance running, sea swimming, golf and rock climbing.

References

  • Mr. Michael Horan, 086 233 6965 previous employer
  • Ms. Jennifer Ryan, jennifer.ryan@whoop.com

Timeline

Membership Services Representative Ii

WHOOP
11.2023 - Current

Sales Assistant/Personal trainer/Gym Instructor

NRG Health & Fitness Bohermore
03.2022 - 08.2022

Marketing and Sales Intern (Work Placement)

Gerenica Cientifica Ltd.
01.2022 - 03.2022

Entrepeneur/Lead Online Personal Training Coach

Kieran Riley PT
09.2021 - 12.2023

Sales Assistant/ Social Media Content Creator

Birr Golf Shop Ltd
04.2018 - 04.2023

Bachelor of Business (Hons) in Marketing & Sales (Level 8) - Marketing & Sales

Atlantic Technological University

Gym instruction and Personal trainer NQF (Level 5) -

Profi fitness school

Leaving Certificate (400 CAO points) -

St Brendan's Community School, Birr, County Offaly
KIERAN RILEY