KIERAN RILEY
Summary
Analytical problem-solver with talents for team building, compassion and empathy, as well as excellent member and stakeholder relations aptitude and relationship-building skills. I have proved myself at WHOOP to be a self motivated target hitter in a short space of time. I am a metric and number oriented individual with a flare for unlocking human performance through my dedicated commitment to enhancing the member experience
Overview
6
6
years of professional experience
Work History
Membership Services Representative Ii
WHOOP
Limerick
11.2023 - Current
- Deliver high-quality service across multiple support channels (phone, email, chat)
- Collaborate with internal departments to meet member needs and find resolutions for improving the member experience
- I have exceeded department metric-driven goals and KPIs (CpH, QA and CSAT)
- Show compassion and empathy to frustrated members while addressing their issues
- Assisting stakeholders - Running training sessions with the L&D team and shadowing for new hires
Entrepeneur/Lead Online Personal Training Coach
Kieran Riley PT
09.2021 - 12.2023
- Marketing tasks include designing and implementing the marketing strategy; creating and updating the business platforms such as the app, social media sites and website; monitoring and analysing activity on these; responding to queries within 24 hour turnaround; building client relationships; following-up on leads by phone and email; and periodic email marketing
- The main administrative duties are taking and organising client bookings, preparing and monitoring the budget; monitoring and processing payments; and updating materials.
Sales Assistant/ Social Media Content Creator
Birr Golf Shop Ltd
04.2018 - 04.2023
- Worked as part of a team of X sales assistants reporting to the manager and providing the highest level of sales and customer care
- Tasks included advising customers on equipment, handling customer queries and complaints, and processing payments
- Special responsibility for managing the social media and advertisement placements for the physical retail store and monitoring and reporting on the activity on these sites.
Sales Assistant/Personal trainer/Gym Instructor
NRG Health & Fitness Bohermore
03.2022 - 08.2022
- Member of sales team with monthly KPIs for sale of new memberships and renewals, advising members on payment plans and answering members' queries
- Other responsibilities included creating content for the gym's Instagram and instruction of private and group classes.
Marketing and Sales Intern (Work Placement)
Gerenica Cientifica Ltd.
01.2022 - 03.2022
- Intern for start-up Irish arm of this consultancy firm reporting to the office manager
- Tasks included prospecting contacts from large Irish companies; and proofing new website design, graphic designs, logo recreations and social media postings for the Irish market.
Education
Bachelor of Business (Hons) in Marketing & Sales (Level 8) - Marketing & Sales
Atlantic Technological University
Galway, Ireland01.2023
Gym instruction and Personal trainer NQF (Level 5) -
Profi fitness school
01.2021
Leaving Certificate (400 CAO points) -
St Brendan's Community School, Birr, County Offaly
01.2019
Skills
- KPI Driven- Everything I do from a professional to a personal perspective is done to a high level with an attention to detail
- Analytical thinker- I am very metric and analytical driven and have loved my time in assisting with member's analytics concerns to date at whoop
- Stakeholder relationship building: I enjoy liaising and learning from different stakeholders and have worked alongside L&D, QA and management to date at WHOOP
- Problem solver- I have great problem-solving skills, as seen by my ability to provide high-quality service across different support channels and quickly resolve member issues
- IT proficiency - Ability to utilize tools like Salesforce, Excel, Shopify, Word and more to effectively complete qualitative and quantitative tasks and improve my own productivity
Interests and achievements
- Fully licensed driver with possession of own car.
- Fundraiser for the Irish Cancer Society, individually raising €12k from charity events.
- Recipient of Student of the Year Award in my final year of secondary school.
- Runner-up in Bord Gais Student Theatre Awards for leading roles in various productions.
- Active individual and WHOOP user - Long distance running, sea swimming, golf and rock climbing.
References
- Mr. Michael Horan, 086 233 6965 previous employer
- Ms. Jennifer Ryan, jennifer.ryan@whoop.com
Timeline
Membership Services Representative Ii
WHOOP
11.2023 - Current
Sales Assistant/Personal trainer/Gym Instructor
NRG Health & Fitness Bohermore
03.2022 - 08.2022
Marketing and Sales Intern (Work Placement)
Gerenica Cientifica Ltd.
01.2022 - 03.2022
Entrepeneur/Lead Online Personal Training Coach
Kieran Riley PT
09.2021 - 12.2023
Sales Assistant/ Social Media Content Creator
Birr Golf Shop Ltd
04.2018 - 04.2023
Bachelor of Business (Hons) in Marketing & Sales (Level 8) - Marketing & Sales
Atlantic Technological University
Gym instruction and Personal trainer NQF (Level 5) -
Profi fitness school
Leaving Certificate (400 CAO points) -
St Brendan's Community School, Birr, County Offaly