Kiara Naylor
Killorglin,Co. Kerry
Summary
A highly skilled personal with a strong proficiency in data entry and an exceptional ability to communicate effectively. I demonstrate resilience in stressful situations and excels in multitasking, ensuring efficient task completion. Familiar with GDPR regulations, showcasing a commitment to compliance and data protection. Possesses an efficient typing speed and problem-solving capabilities, thriving both independently and as part of a team. I am a compassionate and dedicated individual with proven ability to stay calm under pressure and respond quickly in emergency situations. Skilled in first aid and CPR, combined with excellent communication and problem-solving abilities. Committed to making positive impact on community health and safety through my role as a community first responder.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Community First Responder
KCRU/CRU
Killorglin, Ireland
2026.02 - Current
- Performed basic life support tasks, resulting in preserved patient health until further help arrived.
- Learnt to handle a wide range of medical emergencies, from minor injuries to ensure care is provided promptly.
- Implemented defibrillation procedures when required, increasing chances of survival in cardiac arrest situations.
- Will continue to actively attend regular team meetings and training sessions for continual professional development.
CSR & Document Management Team
Fexco- Prize Bonds Company
Killorglin , Kerry
2024.10 - 2026.02
- Expedited document filing system with a new, organized method.
- Manage inbound and outbound calls
- Supported accurate record-keeping with proficient data entry skills.
- Managed high volume of customer calls, ensured customer satisfaction.
- Trained new hires for improved productivity and efficiency on the job floor.
- Pulling cases, managing cases and registering documents.
- Managed one of the highest workflow of inbound post to ensure it is within service level.
Customer service agent
TLI Group at Fexco
Killorglin, Co. Kerry
2023.07 - 2024.10
- Resolved technical issues to improve customer experience.
- Handled difficult situations calmly and delivered positive outcomes under pressure.
- Responsible for booking, cancelling and rescheduling appointments for customers.
- Improved customer satisfaction by efficiently resolving complaints and issues.
Client onboarding & document control
Fexco - PWC (Ulster bank)
Killorglin, Co. Kerry
2022.07 - 2023.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Customer service representative
Fexco - Bord Gais Energy
Killorglin , Kerry
2019.03 - 2023.03
- Performed administrative duties contributing towards a smooth operation.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Providing strong communication skills, problem solving abilities, patience and a customer focused attitude.
- Managed high volume of inbound and outbound calls for quick resolution of customer issues.
- Worked within both business and residential teams.
Waitress assistant
Dream Chinese restaurant
Killorglin, Kerry
2017.03 - 2019.09
- Dealing with customers via phone and in person
- Controlling stock levels and delivering good service.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Assisted in food preparation, ensuring prompt service during busy times.
- Ensured customer satisfaction by addressing queries and complaints promptly.
Education
Leaving certificate -
Killorglin community college
Killorglin, Kerry 2011.09 - 2017.06
Skills
- Efficient typing speed
- Resilience in stressful situations
- Multitasking capabilities
- Familiarity with gdpr regulations
- Exceptional communicator
- Problem-solving
- Proficient in data entry
- Ability to work well on my own and as part of a team
- First AID and CPR
- Patient attitude
Certification
- Child First Online Training
- CISM Training
Timeline
Community First Responder
KCRU/CRU
2026.02 - Current
CSR & Document Management Team
Fexco- Prize Bonds Company
2024.10 - 2026.02
Customer service agent
TLI Group at Fexco
2023.07 - 2024.10
Client onboarding & document control
Fexco - PWC (Ulster bank)
2022.07 - 2023.12
Customer service representative
Fexco - Bord Gais Energy
2019.03 - 2023.03
Waitress assistant
Dream Chinese restaurant
2017.03 - 2019.09
Leaving certificate -
Killorglin community college
2011.09 - 2017.06