Khurram Amin Awan
Senior Sales Manager
Swords
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Manager
Empire Shisha Bar
10.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Security Officer
SAR Security
09.2023 - 10.2024
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Supervisor
Empire Shisha Bar
02.2023 - 09.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Floor Staff Member
Wrights Food Fayre
11.2022 - 02.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
Technology Analyst
HT Travel and Tours
01.2022 - 06.2022
- Streamlined processes by automating repetitive tasks, saving time and resources.
- Developed call-to-action plans to improve IT service effectiveness.
- Provided technical and functional recommendations based on project requirements.
Education
Bachelor - Information Technology
CCT College of Computing & Technology
04.2001 -
Intermediate Certificate -
Quaid-E-Azam Public School & College-Wah Cantt
Pakistan 04.2001 -
Matric -
Quaid-e-Azam Public School & College-Wah Cantt
Pakistan 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Customer relationship management (CRM)
Staff training and development
Problem-solving
Timeline
Manager
Empire Shisha Bar
10.2024 - Current
Security Officer
SAR Security
09.2023 - 10.2024
Supervisor
Empire Shisha Bar
02.2023 - 09.2023
Floor Staff Member
Wrights Food Fayre
11.2022 - 02.2023
Technology Analyst
HT Travel and Tours
01.2022 - 06.2022
Bachelor - Information Technology
CCT College of Computing & Technology
04.2001 -
Intermediate Certificate -
Quaid-E-Azam Public School & College-Wah Cantt
04.2001 -
Matric -
Quaid-e-Azam Public School & College-Wah Cantt
04.2001 -