Khadija Ashraf
Coleraine
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Stylo
Haroonabad, Pakistan
01.2023 - 05.2024
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Processed customer payments quickly and returned exact change and receipts.
- Helped with purchases and signed customers up for rewards program.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customers' questions and provided information on store procedures or policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed full inventory check monthly to determine inventory needs and potential clearance items.
- Organized inventory for restocking purposes.
Cashier
Mother Daughter shopping mall
Haroonabad, Pakistan
03.2019 - 12.2020
- Greeted customers promptly and responded to questions.
- Offered customers carry-out service at completion of transaction.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Collected payments and provided accurate change.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
Master of Science - Masters in Biotechnology
Ulster University Coleraine
Coleraine Skills
- Complaint resolution
- Scheduling
- Account updating
- Time management
- Data entry proficiency
- Adaptability and flexibility
- Retail sales customer service
- Excellent communication skills
- Quick and efficient
- Good at taking the initiative
- Strong teamwork
- Task-focused and a quick learner
- Able to work very well under pressure
Timeline
Customer Service Representative
Stylo
01.2023 - 05.2024
Cashier
Mother Daughter shopping mall
03.2019 - 12.2020
Master of Science - Masters in Biotechnology
Ulster University Coleraine
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