Kevin Mathew
Dublin
Summary
Results-driven Hospitality Professional with a strong background in operational management and customer service. Enhanced guest experiences through effective conflict resolution and staff coordination as Front Desk Receptionist and Assistant Night Manager. Successfully optimised operational compliance and workforce efficiency as Assistant Operational Manager.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Premier Suites
Dublin 04, IRELAND
09.2023 - Current
- Maintained a welcoming reception area to enhance guest experience.
- Facilitated check-in/check-out processes to promote positive guest interactions.
- Resolved guest complaints to maintain high satisfaction levels.
- Coordinated shift schedules to optimise team efficiency.
Assistant Night Manager
Premier Suites
Dublin 04, IRELAND
10.2022 - 09.2023
- Executed night audits and responded to emergency situations, ensuring operational compliance and guest security.
- Supervised night staff to optimise service delivery and enhance guest experience.
- Supported hotel operations during overnight shifts, ensuring guest safety and comfort.
- Produced and processed end-of-day reports, providing insight into establishment's operations for thorough, reliable company reference.
Cashier and supervisor
Annam Bakery
KERALA, INDIA
09.2021 - 05.2022
- Managed checkout operations to improve customer service quality.
- Audited registers and resolved customer issues promptly.
- Supported training initiatives and scheduled staff to optimise workforce efficiency.
Assistant Operational Manager
Spirrows International
Ghaziabad, INDIA
09.2016 - 06.2021
- Managed daily operations to support efficient workflow and enhance staff productivity.
- Monitored operations to ensure compliance with guidelines, policies, and processes.
- Coordinated staff rosters to meet operational needs effectively.
Education
Master of Business Administration -
D.B.S
Dublin, Ireland05-2026
Bachelors in Business Administration (BBA) -
C.C.S University
U.P01-2015
XII -
Kendriya Vidyalaya Ahmedabad Cantt
Ahmedabad, Gujarat01-2012
X -
Kendriya Vidyalaya AFS Wadsar
Wadsar, Gujarat01-2010
Skills
- Front desk operations
- Customer service
- Data entry
- Microsoft Office proficiency
- Operational management
- Event coordination
- Policy implementation
- High-pressure environments
- Conflict resolution
- Organisation
- Hospitality etiquette
- Personable demeanor
Hobbies and Interests
- Make Music/Songs
- Read books
- Travel
Timeline
Front Desk Receptionist
Premier Suites
09.2023 - Current
Assistant Night Manager
Premier Suites
10.2022 - 09.2023
Cashier and supervisor
Annam Bakery
09.2021 - 05.2022
Assistant Operational Manager
Spirrows International
09.2016 - 06.2021
Master of Business Administration -
D.B.S
Bachelors in Business Administration (BBA) -
C.C.S University
XII -
Kendriya Vidyalaya Ahmedabad Cantt
X -
Kendriya Vidyalaya AFS Wadsar