KEVIN MIMBULA
Dublin
Summary
Customer service professional with proven expertise in problem-solving and delivering exceptional service in dynamic environments. Strong collaborative skills enhance team effectiveness and adaptability to evolving situations. Committed to achieving measurable outcomes and improving customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Junior Compliance Operations Analyst
Fintech Company
Dublin
01.2026 - Current
- Maintain and manage merchant license tracking records, ensuring timely follow-up and renewal monitoring.
- Conduct license verification checks through regulatory authority websites and cross-check findings against KYB/KYC documentation.
- Support merchant due diligence processes for migrated wallet merchants, including document collection and preliminary compliance reviews.
- Perform ongoing account refresh and remediation reviews for high-risk accounts, ensuring updated compliance documentation is obtained in line with regulatory timelines.
- Review and upload KYB/KYC documentation while maintaining accurate audit-ready compliance records within internal systems.
- Prepare RFIs (Requests for Information) and escalate discrepancies or compliance concerns to senior compliance stakeholders.
- Coordinate compliance communications using approved templates and maintain evidence repositories in line with AML/CFT procedures.
- Ensure adherence to internal compliance processes, operational controls, and AML/CFT compliance standards.
Service Desk Engineer (Contract)
Allianz Technologies
Dublin
10.2021 - 02.2025
- Served as primary client-facing contact, managing multiple requests and ensuring timely resolution per SLAs and KPIs.
- Coordinated with internal specialist teams to deliver solutions and enforce accountability for timelines.
- Conducted tailored user training and guidance to improve system adoption and operational efficiency.
- Performed root-cause analysis on recurring issues and leveraged ServiceNow data to identify improvement opportunities.
- Facilitated onboarding through account setup, device provisioning, and user enablement initiatives.
Service Desk Agent – Application Support
SAP
Dublin
10.2018 - 02.2020
- Served as trusted advisor for global enterprise users, facilitating application usage and issue resolution.
- Managed incidents and service requests to meet quality and response KPIs.
- Collaborated with 2nd and 3rd-level teams to address complex issues and improve customer experience.
- Converted technical concepts into clear guidance, enhancing user confidence and adoption rates.
Technical Support Associate
Concentrix
11.2017 - 09.2018
- Provided customer-focused technical support through phone, email, and web channels.
- Established trust with customers by clearly explaining solutions and next steps.
- Collaborated with Sales and Engineering teams to enhance service delivery and customer engagement.
Youth Leader
Solid Rock Church
Dublin
- Mentored and guided young people through structured development and change initiatives.
- Built strong relationships through communication, coaching, and trust-building.
Education
Bachelor of Arts - Biblical Studies
Northern California Bible College
01-2024
Postgraduate Diploma - Information Technology Management
Institute of Technology Carlow
01-2016
BSc (Hons) - Information Technology Management
Institute of Technology Carlow
01-2015
Skills
- AML/CFT compliance support
- KYC and KYB verification
- Merchant due diligence
- High-risk account reviews
- Compliance documentation and record keeping
- Client onboarding and implementation
- Stakeholder coordination
- ServiceNow and ITSM tools
- Cross-functional collaboration
- Problem solving and root cause analysis
- Customer communication and support
Languages
English
French
Interests
- Reading and writing
- Exercise
Timeline
Junior Compliance Operations Analyst
Fintech Company
01.2026 - Current
Service Desk Engineer (Contract)
Allianz Technologies
10.2021 - 02.2025
Service Desk Agent – Application Support
SAP
10.2018 - 02.2020
Technical Support Associate
Concentrix
11.2017 - 09.2018
Youth Leader
Solid Rock Church
Bachelor of Arts - Biblical Studies
Northern California Bible College
Postgraduate Diploma - Information Technology Management
Institute of Technology Carlow
BSc (Hons) - Information Technology Management
Institute of Technology Carlow