Kevin McGee

***24/7 Team Lead***

*Oversee the 24/7 Team and all operations out of hours reporting to my manager. *Strong working knowledge of Network operations before onboarding them to the 24/7 team.

*Identify areas for improvement and implement measures to enhance work procedures and practices.

*Training and guiding the team to reach and maintain standards and customer SLA's.

*Collaborating with other team leads and managers to improve processes and add more responsibility to the team in the form of various technologies and types of tickets.

*Coordination with other teams to offer support from the 24/7 team on day shifts, remote hands or assisting with projects.

*Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.

***Network Support Engineer***

*Monitor network performance and troubleshoot connectivity issues for multiple customers across several platforms and technologies.

*Provide proactive support and assistance to customers

*Incident management from initial customer engagement to resolution ensuring adherence to SLA’s. Troubleshooting of such incidents utilising vendor partners for technical assistance and other team members. *Escalation of issues to more senior team members and vendor partners. *Perform daily health checks on specific customer networks, formulating technical reports for customer and internal review.

*Racking, stacking and configuration of network devices at customer sites.

• Provide qualified network engineering support for installation and decommissioning of cabinets and network equipment.
• Build, maintain, and reconfigure lab equipment to meet the specific needs of the lab teams.
• Assist in maintaining additional lab infrastructure, such as compute and storage systems, monitoring systems, and test equipment.
• Proactively monitor network performance and identify potential issues.
• Participate in troubleshooting major network faults.
• Conduct on-site network inspections as required.
• Maintain in-depth knowledge of network equipment and technologies such as Cisco, Juniper and Brocade.