Kevin Jackson

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Generated customer satisfaction surveys to analyze results into action plans.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

• Opening up of workshop.
• Booking in work.
• Service Lead Manager.
• Engine Specialist.
• Transmission Specialist.
• Technical and High Voltage Vehicle Expert.
• Air Conditioning Specialist.
• Vehicle Onboard Communications Network Expert (CANBUS,CAN-FD , LINBUS, MOSTBUS, FlexRay, SENT Protocol, and Coded Voltages).
• In depth vehicle fault finding analysis and diagnosis using advanced diagnostic equipment. (DSO, PICOSCOPE, Multimeter reading analysis)
• Wiring checks and repairing wiring.
• Software implementation and diagnosis.
• DISS reports to manufacturer
• Immobilizer security adaptions and key coding.
• Regular quality checking of apprentice and technician work standards.
• Ensuring correct warranty process is adhered to by the Aftersales Department.
• Liaising with Aftersales Management and Volkswagen Group Ireland to ensure quality and correct practice is adhered to.
• Cultivated interpersonal skills by building positive relationships with others.
• Proven ability to develop and implement creative solutions to complex problems.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• Carried out general Vehicle Maintenance to highest standards at all times, while ensuring deadlines were met.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed and maintained courteous and effective working relationships.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Paid attention to detail while completing assignments.
• Passionate about learning and committed to continual improvement.
• Resolved problems, improved operations and provided exceptional service.
• Carried out pre-NCT checks and NCT fail repair work.
• Carried out servicing of vehicles in accordance with manufacturer maintenance tables and service manuals.
• Carried out pre-delivery inspections.
• Carried out clutch and flywheel replacements.
• Carried out gearbox repairs and gearbox replacements.
• Carried out timing Belts and timing chain replacements.
• Carried out engine repairs and Engine replacements.
• Carried out hydraulic system repairs and component replacement
• Carried out headlight Alignment.
• Carried out four wheel laser alignment.
• Carried out ADAS and adaptive cruise control radar system calibrations.
• Carried out tyre replacing and wheel balancing.

Subjects Taken

Management Principles

Market Research

Marketing Principles

Professional Development

Financial Accounting Fundamentals 1

Quantitative Methods & Statistics

Business & Consumer Law

Introduction to Ethics & CSR

Introduction to Logistics

Information Technology

Financial Accounting Fundamentals 2

Quantitative Methods & Statistics

Passed Apprenticeship with Merrit

Subjects Taken

Microsoft Word 98%

Microsoft Excel 89%

Microsoft Outlook 87%

PowerPoint 100%

Subjects Taken

Module 1 96%

Module 2 98%

Module 3 94%

Module 4 98%

Module 5 94%

Module 6 96%
Module 7 100%

Subjects Taken

Math’s A

Physics A
English A

Computer literacy A
Engineering skills A
Gas welding A
Technical Drawing A

Subjects Taken

Math's: D

English: A

Spanish: A

Biology: B

Geography: C

History: C

P.E: A