Kevin Hughes
58 Ashley Avenue, Cherrymount, Waterford
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support others to achieve their goals
Overview
31
31
years of professional experience
Work History
Team Developer
Slimming World
Wexford & Kilkenny, Ireland
03.2024 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Develope existing team of consultants.
- Recruit new consultants.
Consultant
Slimming World
Wexford, Ireland
01.2013 - Current
Operations Manager
Suir Precision Engineering Ltd
Waterford, Ireland
09.1994 - 04.2014
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Presented performance and productivity reports to supervisors.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Addressed customer concerns with suitable solutions.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Leaving Certificate - Secondary Education
St Pauls Community College
Waterford06-1999
City & Guilds Level 6 - CNC Setting And Programming
Fas Training Centre
Waterford11-1993
City & Guilds Level 6 - Machine Operation Lathe & Milling
Fas Training Centre
Waterford01-1992
Skills
- Dependable and responsible
- Computer skills
- Team management
- Written communication
- Problem resolution
- Data entry
- Excellent communication
- Conflict resolution
- Problem-solving
- Good Telephone Etiquette
- Training & Development
- Microsoft Word
Affiliations
- Golf
- Reading
- Spending time with family.
- Walking
Accomplishments
- Gold Slimming World Consultant 2005
- Grand Accummalator winner 2024
References
References available upon request.
Timeline
Team Developer
Slimming World
03.2024 - Current
Consultant
Slimming World
01.2013 - Current
Operations Manager
Suir Precision Engineering Ltd
09.1994 - 04.2014
Leaving Certificate - Secondary Education
St Pauls Community College
City & Guilds Level 6 - CNC Setting And Programming
Fas Training Centre
City & Guilds Level 6 - Machine Operation Lathe & Milling
Fas Training Centre
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