Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kevin George

Dublin,L

Summary

Professional sales expert with focus on driving customer engagement and satisfaction. Skilled in identifying customer needs and providing tailored solutions. Known for fostering team collaboration and being adaptable to changing demands. Expertise in communication and problem-solving, vital for achieving sales goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Workhuman
09.2023 - 09.2025
  • Resolved customer inquiries efficiently, enhancing satisfaction through effective communication.
  • Collaborated with cross-functional teams to address complex customer issues and improve service delivery.
  • Developed training materials and mentored new team members on best practices in customer service.
  • Streamlined complaint handling processes, resulting in faster resolution times and improved customer feedback.
  • Implemented customer feedback mechanisms to identify areas for service improvement and strategic initiatives.
  • Led initiatives to optimize support workflows, resulting in reduced response times and increased team productivity.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Coached and mentored junior team members, contributing to their professional growth and development.

Customer Service Representative - Inbound Sales

Accenture Solutions Private
05.2016 - 07.2019
  • Delivered exceptional customer support through effective communication and problem-solving skills.
  • Resolved customer inquiries efficiently, ensuring timely and accurate information delivery.
  • Collaborated with cross-functional teams to enhance service processes and improve customer satisfaction.
  • Utilized CRM software to track interactions and maintain detailed records of customer issues.
  • Managed inbound sales inquiries, providing tailored solutions to meet customer needs.
  • Developed strong relationships with clients, enhancing customer loyalty and retention.
  • Collaborated with marketing teams to align promotional strategies with sales objectives.
  • Utilized CRM systems to track leads and monitor sales pipeline efficiently.
  • Analyzed customer feedback to identify areas for service improvement and product development.
  • Trained new team members on sales processes and best practices, fostering a collaborative environment.
  • Implemented strategies that streamlined workflows, increasing overall team productivity and efficiency.
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Responded to customers within required turnaround times.
  • Documented details of calls and customer interactions.
  • Managed high call volume efficiently, maintaining a professional demeanor under pressure.
  • Exceeded productivity targets and sales goals by 10% achieving 65% conversion.
  • Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
  • Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.

Education

Professional Diploma - Data Analytics

University College Dublin
Dublin, Ireland
03-2025

BBA -

Albedo School of Business Management
India
03-2010

Skills

  • Team collaboration
  • Customer engagement
  • Customer relationship management
  • Complaint handling
  • Client engagement
  • Presentation skills
  • Relationship building
  • Product sales
  • Customer needs assessment
  • Customer retention
  • Microsoft office
  • Sales and upselling
  • Cross-functional collaboration

Accomplishments

  • Completed 3 months Internship with Partner Relations Team - Q1 2025
  • Implemented Non Economical Returns process and Agent Dashboard - Q2 2025
  • Encore Award for upholding Accenture Core Values – Q1 FY' 2018-19

Certification

  • Asana Workflow Specialist https://certifications.asana.com/1d68146a-eca0-4d3c-887f-ac75f3eda672#acc.kpwbn5UA
  • Google Prompt Essentials https://www.coursera.org/account/accomplishments/specialization/certificate/B9FV8LF4QPG4
  • Data Analytics https://www.credential.net/f33e1eda-e4bb-4914-a3ab-defd72a642d0#acc.RX9wF8Je



Languages

English
Native or Bilingual

Timeline

Customer Service Executive

Workhuman
09.2023 - 09.2025

Customer Service Representative - Inbound Sales

Accenture Solutions Private
05.2016 - 07.2019

Professional Diploma - Data Analytics

University College Dublin

BBA -

Albedo School of Business Management

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