Developed skills in providing proactive, positive, and professional interactions in fast-paced environment. I am capable of independently and successfully organize various assignments, prioritizing tasks and meeting SLA's. Demonstrated excellent problem solving skills while staying calm under pressure with minimum supervision to find solutions to unique challenges.
Hi, I’m
Kevin George
Dublin
Summary
Overview
1
year of professional experience
Work History
Workhuman
Customer Service Executive
09.2023 - Current
Job overview
- Effectively prioritize and manage employee queries across time zones and teams to ensure SLA adherence
- Addressing employees’ queries regarding Recognition and Performance Management portal ensuring high quality service and seamless experiences.
- Cancelling Nominations when system identifies misuse and outside the timeframe
- Completing bulk uploads and cancellations
- Working with client-side HR Business Partners on the Employee Recognition and Performance Management Portal
- Creating and sharing reports to the HR Business Partners Country/Department and Region wise
- Creating custom reports as per request
- Publishing usage reports and monthly and quarterly decks to the clients to drive product adoption
- Liaising with Internal IT, Engineering and Product team via raising Jira Tickets to escalate the issues to IT, Engineering, Product, regarding broken functionality, Client request
- Working with the Client-side HR Business Partners to resolve any open issues or actions that arise during the normal course of business
- Creating Monthly analytics deck and presenting to internal Stakeholders
Education
University College DublinDublin, Ireland
Diploma from Data Analytics Using Advanced Excel And Power Bi
03-2025
University Overview
Albedo School of Business ManagementIndia
BBA from Business Administration
05.2010
University Overview
Skills
- Communication skills
- Customer Service
- Prioritization
- Critical Thinking
- Organizational Skills
- Data analysis and reporting
- Employee Onboarding
- Conflict Resolution
- Google Workspace
- Microsoft Office Suite
- Microsoft Power Point
- Microsoft Excel
- Microsoft Power Bi
- SQL
- Tableau
Languages
English
Native or Bilingual
Timeline
Customer Service Executive
Workhuman
09.2023 - Current
University College Dublin
Diploma from Data Analytics Using Advanced Excel And Power Bi
Albedo School of Business Management
BBA from Business Administration
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