Kevin Gannon
Drumcondra
Summary
I have been an employee with Actual Insurances since October 2021. In my role with the company, I have established a vast knowledge of protection products, pensions, and investments. I was promoted to the role of manager in July 2023, and I am currently managing a team of 7 people in the Sallins office in Co. Kildare. I am going to dedicate my entire career to giving financial advice in Ireland, to help as many people obtain financial security, and assist them in achieving their dreams to obtain total financial independence.
Overview
10
10
years of professional experience
Work History
Financial Advisor
Actual Insurances
Sallins
10.2021 - Current
- I provide financial advice across a range of products, such as protection policies, pensions, and investments, by making inbound and outbound calls and having face-to-face meetings with clients.
- I have developed many managerial skills, including time management and hitting my targets, along with making sure my team hits their expected targets.
- I am one of the top sales assistants in the company, and my target was to make the company €64,000 for the year so far. I have made the company €90,000 in revenue sales.
- I have developed excellent organizational skills as I am currently using a pipeline, which consists of 3 years' worth of clients.
- I have the ability to generate leads through the means of the natural market, referrals, and existing clients on the company's database.
- All of the tasks that I perform in my role are completed, ensuring that Central Bank regulations are met and fulfilled.
Customer Operations Specialist
AIB
Sandyford
07.2019 - Current
- I worked in the Arrears and Support Unit within AIB.
- I was part of a telephony team that provided relief to customers with their mortgages, excellent customer service, and innovative solutions to address their financial difficulty.
- My role was mainly customer orientated but I also carried out phone based tasks with soliciting firms, lawyers, debt collecting agencies, MABS and AIB's internal network
- I was an advocate in the Roots Matters organization in AIB, which focuses on encouraging interculturalism within AIB.
- I won an excellence award in AIB in 2020 for the most successful calls taken by AIB's compliance team.
Tech Expert and Billing Support
Concentrix
Swords
01.2018 - 06.2019
- I helped BT's customers when they were having issues with broadband and landline services, and I also assisted customers who had billing queries.
- I developed expertise and knowledge in British telecommunications, Broadband diagnostic tool, to ensure consistent delivery of outstanding services.
- I became very knowledgeable with BT's CRM system and providing solutions to respective customers in difficult situations, answering queries regarding both broadband service and how products were charged and refunded.
Cabin Crew
Ryanair
Swords
03.2015 - 12.2017
- I was responsible for the well-being of all on-board passengers and ensuring that customers were entertained on flights, and that they arrived at their destination safely.
- I excelled in reaching Ryanair's onboard sales targets using sales techniques and public announcements.
- I became an excellent link seller and upseller.
- I was also very comfortable publicly speaking when advertising a product.
- I was the face and the voice of the company on board. My role was to ensure that safety procedures were followed and the sale of products was pushed in order to ensure that the crew was working to full capacity.
Education
QQI level 5 diploma - European Studies and Languages
Pearse College
09-2019
QFA - Financial Advice
Institute of Banking
01-2021
Skills
- Winning mentality
- Fluent in French
- Public speaking
- Fitness enthusiast
- Sales and Marketing
- I play gaelic football for my local GAA club Na Fianna at intermediate level
References
Available on request
Timeline
Financial Advisor
Actual Insurances
10.2021 - Current
Customer Operations Specialist
AIB
07.2019 - Current
Tech Expert and Billing Support
Concentrix
01.2018 - 06.2019
Cabin Crew
Ryanair
03.2015 - 12.2017
QQI level 5 diploma - European Studies and Languages
Pearse College
QFA - Financial Advice
Institute of Banking
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