Kevin Dunne
Newry,Northern Ireland
Summary
Results-driven professional in retail operations and business development. Led teams to optimise employee and operational management, focusing on key performance indicators and customer service. Committed to utilising product knowledge for business growth and achieving strategic objectives.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Area manager
Downey SuperValu
Newry
2023.05 - Current
Manager
Downey SuperValu Dublin Road
Newry
2022.08 - 2023.05
- Doubled shop sales by focusing on core growth drivers: increasing customer footfall, maximising average order value (AOV), and boosting purchase frequency through targeted strategies such as upselling, shop layout adjustments, and checkout experience upgrades.
- Coordinated hiring, recruitment and training strategies to build successful a successful administrative team.
- Facilitated staff training, enhancing customer service quality.
- Led performance reviews, identified areas for improvement.
- Delegated tasks efficiently to maximise productivity.
- Coordinated cross-departmental collaboration, improving workflow efficiency.
- Streamlined communication channels, enhanced internal information flow.
- Optimised resource allocation for increased profits.
- Implemented cost reduction measures, reduced overhead expenses.
- Negotiated vendor contracts to secure favourable terms and conditions.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Maintained inventory control, reduced stock shortages.
- Analysed market trends to inform strategic decision-making processes.
Manager
O'hares Vivoxtra Warrenpoint
Warrenpoint
2018.11 - 2022.08
- Established sales operations at a new greenfield site, VivoXtra, achieving growth from £80k to £120k over four years.
- Optimised resource allocation for increased profits.
- Piloted change management initiatives successfully improving organisational adaptability.
- Led performance reviews, identified areas for improvement.
- Delivered high-quality products to increase customer satisfaction.
- Liaised with suppliers to ensure timely deliveries.
Manager
O'Hare's Eurospar Rathfriland
Rathfriland
2017.01 - 2018.11
- Boosted department efficiency by streamlining operational processes.
- Delegated tasks efficiently to maximise productivity.
- Supervised project timelines for timely completion.
- Facilitated staff training, resulting in better customer service.
- Streamlined communication channels, enhanced internal information flow.
Education
BA History Degree - History
Queens University
Belfast 2009.09 - 2011.06
Skills
- Retail operations knowledge
- Inventory management
- KPIs mastery
- Operational management
- Business development
- Employee management
- Talent development mastery
- Decision-Making proficiency
- Influential communication
- Customer Service
- Leadership excellence
- Product knowledge
Affiliations
- On my free time I'm the lead coach for the u10 girls and u8 boys local football team
Timeline
Area manager
Downey SuperValu
2023.05 - Current
Manager
Downey SuperValu Dublin Road
2022.08 - 2023.05
Manager
O'hares Vivoxtra Warrenpoint
2018.11 - 2022.08
Manager
O'Hare's Eurospar Rathfriland
2017.01 - 2018.11
BA History Degree - History
Queens University
2009.09 - 2011.06