Kevin Barnes
Tunbridge Wells
Summary
Talented professional successful at maintaining satisfied, loyal customers by providing exceptional support for any need. Good troubleshooter and problem-solver with analytical and organized approach. Bringing many years of related experience and team-oriented mentality.
Overview
27
27
years of professional experience
Work History
Contious Professional Development Co Ordinator
AXA Health
Tunbridge Wells
10.2018 - Current
- Prioritized and organized tasks to efficiently achieve service goals.
- Achieve compliance with regulatory standards for mandatory training by working closely with colleagues across the organization, covering a diverse team of 2000 employees in the UK and 500 employees in India.
- Ensured compliance by identifying and interpreting changes in FCA regulations
- Contributed towards £7 million of annual premium income by generating lead referrals from customer service to sales.
- Identified new lead generation opportunities resulting from the implementation of alternative communication methods like Live Chat and online chat.
Training Specialist
AXA Health
Tunbridge Wells
12.2015 - 10.2018
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Created assessments to evaluate the effectiveness of training programs.
- Implemented performance management systems to track employee progress against established goals.
- Identified areas for improvement within existing training programs and provided recommendations for change.
Customer Sales Advisor
AXA Health
Tunbridge Wells
01.2001 - 12.2015
- Resolved customer complaints promptly and professionally.
- Collaborated with other departments to ensure timely resolution of customer issues.
- Provided product information and advised customers on the most suitable products for their needs.
- Identified customer needs by asking questions and advising on best solutions.
Customer Service Advisor
Natwest
Wadhurst
09.1997 - 01.2001
- Processed payments accurately according to company policies and procedures.
- Adhered to company policies and procedures when handling customer inquiries or complaints.
- Performed administrative tasks such as data entry into internal systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Some College (No Degree) - 6 GCSE's Grade A-C
Uplands Community College
Wadhurst06-1995
Some College (No Degree) - A Level / GNVQ (Grade C And Merit Award)
Uplands Community College
WadhurstSkills
- Quality Assurance
- Analytical
- Collaboration
- Written Communication
- Training & Development
- Task Prioritization
- Customer Service
- Training and mentoring
- KPI Monitoring
Affiliations
- Active member of our church family involved in the ministy of children, acting in a voluntary nature to partake and lead children and youth groups
Timeline
Contious Professional Development Co Ordinator
AXA Health
10.2018 - Current
Training Specialist
AXA Health
12.2015 - 10.2018
Customer Sales Advisor
AXA Health
01.2001 - 12.2015
Customer Service Advisor
Natwest
09.1997 - 01.2001
Some College (No Degree) - 6 GCSE's Grade A-C
Uplands Community College
Some College (No Degree) - A Level / GNVQ (Grade C And Merit Award)
Uplands Community College
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