Keva Duke
Galway
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Cafe Waitress
Damian Galvin
Longford
09.2021 - Current
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences.
- Developed an amiable rapport with both regular customers and staff.
- Trained in using barista coffee machine; can successfully make latte, cappuccino, and mocha drinks, as well as iced coffees, americanos and espresso.
- Communicated closely with kitchen staff to ensure accurate, timely food service, maintaining front-of-house management.
Retail Assistant
Penney's
Galway, Ireland
11.2023 - 01.2024
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Operated cash registers efficiently during peak hours of business.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Performed regular inventory checks to ensure accurate stock control.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Special Needs Assistant
Orla Egan
Longford
06.2023 - 08.2023
- Worked in a social inclusion summer camp for a DEIS school, communicating and building relationships with kids with intellectual and learning disabilities.
- Became familiar with the inner workings of the primary school system.
- Assisted teaching staff with learning games, musical education, drama, dance, and cooking for students.
Waitress
Gerry Boyce
Dromod
07.2021 - 09.2021
- Learned how to cleanly pull and serve drinks on tap; such as pints and glasses of: Moretti, Coors, Heineken, Carlsberg, and the Guinness double pour.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Took food and beverage orders using POS till systems, and have been trained to use various useful till functions.
Education
Melview National School
Longford, Co Longford06.2015
Leaving Certificate -
Mean Scoil Mhuire
Longford, Co Longford 09/2015 - 06/2021
Bachelor of Arts - English & Creative Writing
University of Galway
Galway, County Galway 09/2021 -
Skills
- Customer service & communication - will never leave customers unhappy, can offer hearty, friendly conversation
- Coffee making - trained on barista coffee machines
- Teambuilding - am able to communicate and work successfully alongside coworkers, and thrive off of affable but efficient working environment
- Health and Safety awareness
- Time management - I am efficient and hardworking, and I find no problems in keeping up during a work rush, whilst also maintaining the quality of my work and conversation
- Friendly, Positive Attitude
- Critical Thinking
References
References available upon request.
Timeline
Retail Assistant
Penney's
11.2023 - 01.2024
Special Needs Assistant
Orla Egan
06.2023 - 08.2023
Cafe Waitress
Damian Galvin
09.2021 - Current
Waitress
Gerry Boyce
07.2021 - 09.2021
Melview National School
Leaving Certificate -
Mean Scoil Mhuire
09/2015 - 06/2021
Bachelor of Arts - English & Creative Writing
University of Galway
09/2021 -
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