Summary
Overview
Work history
Education
Skills
Timeline
Generic

Keshavraj Mallikaraj

Dublin

Summary

Detail-oriented and customer-focused professional with a background in Computer Science seeking a challenging role as a IT support engineer. Leveraging technical expertise, problem-solving skills, and effective communication to provide exceptional support and drive business success.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work history

version1

version1
dublin
04.2025 - Current
  • Troubleshoot issues regarding Windows and Microsoft 365
  • Maintain and build the current documentation in place
  • Diagnosed and resolved infrastructure and application alerts, identifying contributing factors and verifying solutions.
  • Maintained and improved network environment documentation and performance monitoring systems.
  • Provided Level 1/2 support and troubleshooting for technical issues.
  • Installed and updated software applications and operating systems.
  • Configured and maintained IT systems, printers, and hardware.
  • Performed user account management, including password resets and permission changes.
  • Provided hardware and software troubleshooting for production environments.
  • Investigated and diagnosed customer's technical and product queries.

IT Support engineer

EIR EVO
07.2024 - 04.2025
  • Assisted users wit Domain password reset by verifying them. Troubleshoot operating systems, hardware and software problems to identify root causes.
  • AD profile creation and Application troubleshooting and support
  • Recorded and updated activities in IT Ticket Management System (Auto Task and Manage Engine)
  • Troubleshoot issues regarding Windows and Microsoft 365
  • Maintain and build the current documentation in place
  • Diagnosed and resolved infrastructure and application alerts, identifying contributing factors and verifying solutions.
  • Maintained and improved network environment documentation and performance monitoring systems.
  • Provided Level 1/2 support and troubleshooting for technical issues.
  • Installed and updated software applications and operating systems.
  • Configured and maintained IT systems, printers, and hardware.
  • Performed user account management, including password resets and permission changes.
  • Provided hardware and software troubleshooting for production environments.
  • Investigated and diagnosed customer's technical and product queries.

Customer support specialist

Relatecare
01.2023 - 06.2024
  • Diagnosed and resolved hardware, software, and network issues in timely manner.
  • Assisted in setup, configuration, and deployment of new desktops, laptops, and peripherals.
  • Managed user accounts, permissions, and access rights in Active Directory.
  • Assisted users with basic network issues.
  • Supported Office 365 applications.
  • Assisted users with installing authorised software.
  • Conducted regular system maintenance and software updates to ensure optimal performance.
  • Collaborated with IT team members to implement new technologies and improve existing systems.


Education

Master of Science - cloud Computing

Atlantic Technological University
09.2021 - 01.2023

Skills

Technical skill

  • Active Directory
  • Microsoft 365
  • Exchange Server
  • Azure AD
  • Citrix
  • Windows 10/11
  • ServiceNow, Manage Engine and Autotask
  • routers
  • switches
  • Customer support
  • Customer Services
  • Call Handling
  • Technical issues analysis
  • Azure AD
  • Imaging and Deployment
  • Printer Troubleshooting



Core Skills

  • Root cause analysis Management of hardware inventory
  • Strongly customer-focused
  • Effective communication
  • Problem-solving and troubleshooting skills
  • User support and training
  • Technical Documentation
  • Continuous Learning & Development
  • Customer Support
  • proactive Critical Thinker and Analytically minded
  • Ability to learn new technologies
  • Written and verbal English
  • Can do Mindset
  • Team player

Timeline

version1

version1
04.2025 - Current

IT Support engineer

EIR EVO
07.2024 - 04.2025

Customer support specialist

Relatecare
01.2023 - 06.2024

Master of Science - cloud Computing

Atlantic Technological University
09.2021 - 01.2023

Similar Profiles

Create profile
Keshavraj Mallikaraj