Summary
Overview
Work history
Education
Skills
Timeline
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Kerrie Costello

Killone, The Heath, Co. Laois,Ireland

Summary

I'm an enthusiastic and trustworthy woman with practical experience and a dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. I enjoy challenges set out for me. I love working as part of a team, but also strive when working independently.

Overview

6
6
years of professional experience

Work history

Deputy Person in Charge

Nua Healthcare
Portlaoise
01.2025 - Current
  • Ensure Personal Plans are up to date and that services are being always delivered to the highest possible quality and safety standards.
  • Responsible for providing the highest quality of care and support to individuals.
  • Support the Person in Charge, managing the team members to provide support to Individuals and coordinates the input required from other individuals such as members of the Clinical Team and other departmental supports, as required.
  • Provide mentorship and leadership to the team daily. Formal supervisions, appraisals and monthly team meetings also take place under the control and supervision of the Deputy Person in Charge.
  • Overseeing the service, and as necessary, across shifts to ensure effective and efficient services are delivered within the centre.
  • Be familiar with and to adhere to the local safety statement (risk assessments and standard operating procedures) always.
  • Maintain the highest level of infection control standards as directed by company policy and national best practice guidance in the utmost interests for the Safety, Health and welfare.
  • Effectively managed staff rosters ensuring adequate staffing levels at all times.
  • Promoted independence amongst patients through personalised care plans.
  • Assisted Recruitment with completing Interviews
  • Fostered a positive work environment with strong leadership skills.

Shift Lead Manager

Nua Healthcare
Portlaoise, Laois
11.2023 - 01.2025
  • Trained and mentored new employees to maximise team performance.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Adhered to company standards and compliance requirements for operations and cleanliness.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
  • Ensure Personal Plans are up to date and that services are being always delivered to the highest possible quality and safety standards
  • Providing the highest quality of care and support to the individuals
  • Provide mentorship and leadership to the staff team daily
  • Completing monthly rosters, appraisals, probations and supervisions in line with the company policy
  • Support the Person in Charge in the running of the centre
  • Promoted to Acting Deputy Person in Charge for 10 months

Social Care Administrator

Nua Healthcare
, Ireland
03.2022 - 11.2023
  • Organised files to support efficiency and traceability.
  • Collaborated with team members to achieve target results.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Ensure all Service User documentation is up to date and to the highest standard at all times
  • To support management, and fulfil their regulatory function ·
  • To champion best practices and quality improvement

Care Coordinator

Bluebird Care
, Laois
05.2023 - 07.2023
  • Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
  • Worked with recruitment personnel to provide sufficient current and future staffing levels.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Responded proactively to changing circumstances for optimised service user care.
  • Responded efficiently to day-to-day changes in care and support packages.
  • Completed rosters and payroll for carers in my area
  • Completed daily paperwork, scanning and archiving
  • Communicating effectively via phone calls and emails majorly

Assistant Support Worker

Nua Healthcare
Co. Laois, Ireland
05.2021 - 03.2022
  • Proactively encouraged independence when carrying out various support tasks with clients.
  • Worked in a residential setting to support children, young adults and those with disabilities.
  • Conducted all tasks as inducted by managers within specified timeframes and to high-quality standards.
  • Assessed and monitored healthcare needs by conducting tasks, including administering medication and temperature checks.
  • De-escalated violent, aggressive and threatening behaviour.
  • Developed trusting relationships with service users and advocated on their behalf.

Food and Beverage Assistant

Lilly's Bar & Restaurant
Portlaoise, Laois
11.2019 - 12.2021
  • Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
  • Maintained safe food handling standards at all times.
  • Retained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
  • Answered phones politely and promptly while accurately recording and confirming reservations.
  • Processed cash and card payments, providing correct change for cash purposes.
  • Facilitated excellent customer experience by providing friendly, attentive and proactive customer service.

Sports Journalist

Laois Today
Portlaoise, Ireland
05.2019 - 09.2021
  • Leveraged understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.
  • Researched topics and checked facts to maintain high standard of journalistic integrity.
  • Used correct style, proper grammar and appropriate voice in journalistic pieces.
  • Performed extensive research to back up stories.
  • Covered local events and politics of interest to readers.
  • Collected and analysed facts about newsworthy sporting events from interviews, printed matter, investigations and observations.
  • Interviewed coaches and players, utilising expert planning and communication skills to obtain newsworthy responses.
  • Wrote sporting reports and articles on topics of sporting events.

Education

Diploma of Higher Education - Autism Studies

University College Cork
10.2024 -

Secondary School - Leaving Certificate

Scoil Chriost Ri
Portlaoise, Co. Laois
2020

Skills

  • Customer service
  • Care planning and rostering
  • Advanced written communication
  • Copywriting and editing
  • Story development skill
  • Microsoft Word/Excel expertise
  • Kind, compassionate and attentive
  • Time management
  • Team building
  • Communication skills
  • Leadership
  • Compassionate and trustworthy caregiver
  • Proactive and attentive
  • Focused and organised
  • Dependable and reliable
  • Dedicated and committed

Timeline

Deputy Person in Charge

Nua Healthcare
01.2025 - Current

Diploma of Higher Education - Autism Studies

University College Cork
10.2024 -

Shift Lead Manager

Nua Healthcare
11.2023 - 01.2025

Care Coordinator

Bluebird Care
05.2023 - 07.2023

Social Care Administrator

Nua Healthcare
03.2022 - 11.2023

Assistant Support Worker

Nua Healthcare
05.2021 - 03.2022

Food and Beverage Assistant

Lilly's Bar & Restaurant
11.2019 - 12.2021

Sports Journalist

Laois Today
05.2019 - 09.2021

Secondary School - Leaving Certificate

Scoil Chriost Ri

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Kerrie Costello