KENOLY UGBODU
Summary
Credit Controller at PerkinElmer with expertise in problem-solving and customer service. Achieved significant improvements in payment allocation accuracy through effective collection techniques and resolution of customer queries. Demonstrated strong leadership and rapport-building skills, consistently delivering results in high-pressure environments. Proficient in Microsoft Office and CRM systems.
Overview
4
4
years of professional experience
Work History
Credit Controller
PerkinElmer
10.2024 - Current
- Ensured payments received were allocated to correct accounts against specific invoices
- Implemented appropriate collection techniques, resolved customer invoice queries and liaised with customer service
- Maintained excellent standards of customer service in dealing with customers
- Debt chasing via telephone, letter, email and updating system in real time
- Allocated client payments and process credit card payments
Patient Travel Administrator
Irish Cancer Society
03.2022 - 09.2024
- Collated referral information from partner hospitals to ensure accurate patient database maintenance.
- Processed patient referrals, gathering booking details through direct contact.
- Managed daily patient bookings and entered relevant data into CRM (Dynamics).
- Resolved logistical issues promptly, adhering to established procedures and quality standards.
- Supported patients by guiding them to appropriate resources as needed.
- Evaluated and processed financial support grant applications when applicable.
- Addressed anti-social behavior incidents between patients and drivers effectively.
Supervisor
Three Store
11.2020 - 03.2022
- Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
- Won store sales competition for 'Black Friday' promotion, resulting in being recognised as 'Sales Associate of the Month'.
- Assisted with cleaning duties to maintain high standards in store presentation and hygiene.
- Addressed customer enquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
- Managed efficient till operations, including scanning items, processing payments and issuing receipts.
Education
Bachelor of Applied Social Sciences -
University cork college
Cork, County CorkHigher Diploma - Counselling & Psychology
International Career Institute
Skills
- Problem solving
- Social skills
- Time management
- Microsoft Office proficiency
- Customer service and rapport building
- Team leadership
Timeline
Credit Controller
PerkinElmer
10.2024 - Current
Patient Travel Administrator
Irish Cancer Society
03.2022 - 09.2024
Supervisor
Three Store
11.2020 - 03.2022
Bachelor of Applied Social Sciences -
University cork college
Higher Diploma - Counselling & Psychology
International Career Institute
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