Kenneth Patchell

• Coordinated legal actions against defaulters to safeguard company interests.
• Negotiated repayment arrangements, improving cash flow in the process.
• Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
• Provided support during audits, ensuring compliance with regulations at all times.
• Maintained professional client interactions whilst managing overdue payments.
• Streamlined debt collection processes resulting in improved financial health of the company.
• Managed customer accounts for maintaining positive client relationships.
• Reduced business risk with stringent credit checks and assessment.
• Recommended improvements to credit policies based on market trends and analysis.
• Conducted regular account reviews to maintain accurate records.
• Assisted in preparation of monthly reports, ensuring transparency in operations.
• Updated database regularly for maintaining up-to-date record of all transactions.
• Collaborated with internal teams to ensure smooth functioning of credit control processes.
• Developed strong relations with clients, fostering loyalty and trust on both ends.
• Monitored client's credit situation closely, mitigating risks associated with late payments.
• Resolved escalated issues efficiently, reducing potential damage to customer relationships.
• Contacted customers about overdue payments by phone, letter and email.
• Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
• Chased clients to procure payments in line with agreed terms and conditions.
• Monitored outstanding balances and followed up payments.
• Monitored and responded immediately to messages and phone calls regarding credit control issues.
• Received debit and credit card payments by phone.
• Escalated serious issues and concerns immediately to supervisor.
• Investigated invoices, requesting appropriate evidence from suppliers.
• Developed and cultivated strong professional relationships across company departments.
• Reconciled complicated accounts provided by accounting team.
• Used appropriate action to deal with bounced direct debit and cheque payments.
• Uploaded relevant documentation to client portals.

Processing Employee Redundancy, Statutory Holiday pay & Minimum Notice claims.

Dealing with Solicitors & Estate Agents on a regular basis.

Processing new CVL & MVL claims. Attending CVL meetings and taking Minutes on a weekly basis.

Processing VAT returns and Bank reconciliations.

Closing off MVL & CVL cases and maintaining records of all information sent to the CRO office.

Dealing with ROS website & CORE.

Answering calls and dealing with potential clients daily.

Processing Payroll with Thesaurus, Filling all documents, chasing debts for companies that have been Liquidated, Lodging cheques, writing cheques and dealing with cash and banks daily.

Inputing Invoices into First Books, Maintaining records on all ODCE Reports, CRO forms filled on Excel.

Dealing with tight deadlines such as Section 56 reports. Training new members of staff into the process involved with liquidating a company. Maintaining and establishing Books & Records of Liquidated companies.

Data entry, answering calls to clients and making sure switch board is clear of any backlogs.

filling documents and writing letters with Microsoft word, managing diaries etc.

• Ensured smooth running of stable operations through efficient administration tasks.
• Maintained data accuracy through focused, detail-oriented entry and administration.
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Customer Service, Underwriting large volumes of new

& existing business.

Maintaining existing business & broker Relations.

Dealing with customers directly and by phone.

Cancellations & Endorsements, correcting premiums on new business policies.

• Reviewed existing policies to ensure proper adjustment of premiums or cancellation if necessary.
• Attended relevant industry seminars, keeping abreast of market trends affecting underwriting decisions.
• Collaborated with other departments, ensuring consistent approach towards risk evaluation.
• Assessed insurance applications for approval, ensuring company profitability.
• Developed strong relationships with brokers for seamless application process.
• Managed workload efficiently, meeting tight deadlines and maintaining high quality output.
• Achieved higher approval rates by negotiating terms with brokers and clients.
• Delivered excellent service and support to brokers using consistent, timely, and proactive approach to underwriting.
• Built and nurtured strong, professional relationships with members and brokers for portfolio retention and growth.