Kenneth Ofoegbu
Dublin
Summary
I am a motivated and result-oriented mid-level data analyst with a broad background and strong history of leading high-performance teams to meet and exceed clients' requirements. I am resolute and hardworking, with an internal drive to deliver excellence, identify business needs, and develop valuable solutions to drive accuracy and process efficiency through recommendations based on data findings. I am passionately open to joining new projects in the areas of information technology, technical support, and data analytics.
Overview
13
13
years of professional experience
Work History
Sales Operations Analyst
Accenture
Dublin, Ireland
06.2023 - Current
- Created reports to provide insights into the effectiveness of current sales operations.
- Created monthly, quarterly, and annual performance reports for managers and functional leads.
- Identified opportunities for improvement within existing operational procedures and systems.
- Collaborated with internal stakeholders to design innovative solutions that drove improved results from the sales team.
- Developed dashboards, scorecards, and other reporting tools to track key performance indicators.
- Assisted in the budgeting process for sales reps by providing accurate forecasts based on historical data analysis.
- I worked closely with sales managers and functional leads to identify opportunities within departments that could be improved.
- I applied skills in Salesforce to generate dashboards and ad hoc reports.
- I applied analytical skills in Tableau to create reports and visualizations for effective data reporting.
- Delivered strategic forecast reports and related analytics explaining key trends.
Technical Solutions Analyst
Accenture
Dublin, Ireland
08.2022 - 06.2023
- Triage and resolve technical issues stemming from the usage of advertising solutions, escalating to a consultant when appropriate.
- Discern product confusion from bugs, identify solutions, and provide advice to customers.
- Partner with product support group specialists to determine solutions to advertising bugs and product confusion
- Effectively and concisely communicating resolutions, technical resolutions, workarounds, or product confusion to the client.
- Developed and implemented technical solutions to improve customer service.
- Provided technical guidance in troubleshooting hardware and software issues.
- Created detailed documentation training materials for newly onboarded team members.
- Provided support for end users on various technical issues related to the systems.
Global Product Technical Support Analyst
Accenture
Dublin, Ireland
07.2021 - 06.2022
- Investigate and prioritize advertising issues, raising them with a specialist when appropriate for further troubleshooting or debugging.
- Facilitate a high-end customer experience related to support for advertising bugs
- Discern product confusion from bugs, determine solutions, and advise the client’s team to accomplish the advertisers desired outcome.
- Conduct targeted troubleshooting and fault-finding across software issues and swiftly develop solutions for critical issues within the software application, guiding customers through bug fixes to maintain software usability.
- Ensured that the SLA obligations with customers are met in a timely manner.
- Participate in requirements meetings and data mapping sessions to understand business needs, provide recommendations on methods for cost reduction, and present findings to management based on continuous analysis of customer reviews and business processes.
- Mentor and train newly on-boarded team members and own product support areas.
- Own tasks end-to-end until they are assigned to specialists.
- Evaluated advertised contents and rendered decisions by referring to ads policies and guidelines efficiently while ensuring high quality and delivery
Auditor/Junior Analyst
RGIS Inventory Specialists
Dublin, Ireland
09.2020 - 07.2021
- Recruited to lead end-to-end inventory stock analysis, processing, and reconciliation.
- Lead inventory count data capture and entry into the database system.
- Responsible for multiple customer accounts within the business landscape.
- Overseeing new hires with stock and equipment counts and work process flow challenges.
- Authorized to lead merchandising and point-of-sale visibility solutions.
IT Project Manager
Jata Technology Solutions Nigeria
Lagos, Nigeria
03.2015 - 01.2020
- Advanced to the project manager role to deliver technical and security technological solutions for the customer-facing department within Jata Technology Solutions Limited. Directly responsible for the maintenance and updating of all customers' data and transactions within the project database. Interfaced with foreign OEM partners and vendors for hardware and software installation guides.
- Created and managed support documentation for IT systems within the overall company infrastructure.
- Performed immediate troubleshooting and repairs, diagnosing system faults with accuracy.
- Speaking to customers to quickly get to the root of their problem and achieve 100% day-on-day ticket closure.
- Accurately analyze and collect data for various types of reports and create dashboards that provide insight for management.
- Generate daily, weekly, monthly, and quarterly reports and attend monthly management meetings.
- Monitored and analyzed overall business metrics and generated daily reports using Tableau and Excel to gain insight for the client performance team.
Sales Operation Manager
Paxson Nigeria Limited = Procter & Gamble Nigeria Tier 1 Distributor
Calabar, Nigeria
02.2011 - 12.2014
- Led distribution expansion and omnichannel development strategies of P&G key brands within select territories in southern Nigeria—Akwa Ibom and Cross River states.
- Responsible for salesforce effectiveness within assigned territories. Designed distribution and sales architecture aimed at driving simplification and improving productivity and efficiency across territories.
- I trained and onboarded all key account business managers on the use of the sales analysis tool in ERP software and the selling automation tool (SFA) that synchronizes front-end sales with back-end data at the point of sale.
- Monitored the deployment of sales initiatives, new product launches, and promotional campaigns across the assigned territory.
- Collection of daily sales data for analysis and reporting using Excel.
- Prepared dashboards for presentations to management on sales achievement
- I worked with field sales reps to collect sales and customer data and track performance by analyzing the trends found within the data.
- Managed and tracked promotions and sales data to reward performing customers effectively.
Education
Master of Science - Data Analytics
Dublin Business School
Dublin, Ireland02-2021
Bachelor of Science - Information Management Technology
Federal University of Technology Owerri
Owerri, Nigeria.06-2010
Skills
- Relationship Building
- Pricing Analysis
- Proficient in Salesforce
- Proficient in Tableau
- Proficient in Sheet and Excel
- Sales Reporting
- Sales analytics
- Pipeline Management
- Strong Critical Thinking
- Proactiveness and Attention to Details
- Data visualization using Tableau
- Proficient in the use of data analytics tools
- Maintaining data integrity
- Data mining, cleaning, data modelling, and data analysis
- Machine learning and data science using Python
Affiliations
- Volunteering and Community Involvement
- Cooking: Recently developed hobby, I am learning Indian cuisine
- Gaming and listening to music
- Traveling
Languages
Igbo
First Language
English
Proficient (C2)
C2
Accomplishments
Exceptional Leadership Influence: Led diverse projects and teams across the schooling career involving social and student welfare reforms.
References
References available upon request.
Timeline
Sales Operations Analyst
Accenture
06.2023 - Current
Technical Solutions Analyst
Accenture
08.2022 - 06.2023
Global Product Technical Support Analyst
Accenture
07.2021 - 06.2022
Auditor/Junior Analyst
RGIS Inventory Specialists
09.2020 - 07.2021
IT Project Manager
Jata Technology Solutions Nigeria
03.2015 - 01.2020
Sales Operation Manager
Paxson Nigeria Limited = Procter & Gamble Nigeria Tier 1 Distributor
02.2011 - 12.2014
Master of Science - Data Analytics
Dublin Business School
Bachelor of Science - Information Management Technology
Federal University of Technology Owerri
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