KENDRA NGQOTYWA
Galway,County Galway
Summary
A highly resourceful, enthusiastic and well organised receptionist seeking to leverage excellent customer care and communication skills in a professional environment. Proven track record in providing exceptional guest service, managing reservation and resolving inquiries and complaints. Strong communication and fluency in English.
Committed to creating welcoming environment and enhancing visitor experiences.
Overview
3
3
years of professional experience
Work history
Front Desk Receptionist
Cape Town Massage Spa
Cape Town, South Africa
2018.08 - 2021.12
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Managed phone calls, resulting in effective communication flow within the company.
- Handled appointment scheduling to ensure smooth daily operations.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Kept reception area clean and organised to uphold professional office reputation.
Education
QQ1 LEVEL 5 - BUSINESS ADMINISTRATION
GRETB St. Brendan's College
Loughrea, County Galway 2024.09 -
NQF LEVEL 6 TOURISM MANAGEMENT -
Northlink College
Bellville, South Africa 2014.01 - 2016.12
Skills
- Customer Service & Cummunication
- Professional phone etiquette ,greeting visitors, active listening and resolving queries efficiently
- Computer Skills
- Administrative support , data entry, filing, managing inventory, processing mail and scanning documents
- Professionalism & Poise- ability to maintain a positive attitude and calm demeanor working under pressure
References
References available upon request.
Timeline
QQ1 LEVEL 5 - BUSINESS ADMINISTRATION
GRETB St. Brendan's College
2024.09 -
Front Desk Receptionist
Cape Town Massage Spa
2018.08 - 2021.12
NQF LEVEL 6 TOURISM MANAGEMENT -
Northlink College
2014.01 - 2016.12