KENAAN OMAR ABDI
Drimnagh
Summary
Dedicated professional with extensive experience in security, reception, and tourism. Proven ability to deliver exceptional customer service and effectively resolve issues in high-pressure environments. Strong time management skills contribute to creating positive guest experiences. Passionate about enhancing hospitality and ensuring satisfaction for all visitors.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Warehouse Operator: Voice Picking
Master link Solutions Order Pickers
Dublin 15
09.2024 - 07.2025
- As a warehouse operator, I used headset voice picking to efficiently locate and pick items. I drove a PPT machine to move products while collaborating with my team to ensure smooth coordination and quick order fulfilment.
Travel Agent (Internship)
Vitor SRL
, IT
05.2025 - 05.2025
- As a Travel Agent I supported clients with carefully curated Travel plans.
- I achieved this by researching the most popular tourist destinations and culturally distinct locations.I also facilitated clients procuring tour guides relevant to their itinerary.
Receptionist
Clayton Hotel
Ballsbridge
02.2025 - 02.2025
- I delivered high quality front desk service by managing check in check outs and room bookings using the hotel's reservation system.
- I assisted guests with inquiries and special requests, handled payments, and ensured smooth day to day operations in line with health and safety standards.
- I also worked closely with housekeeping and maintenance teams, resolved guest issues professionally, and maintained a welcoming reception area that reflected the hotel's service standards.
Retail Security Officer
Mr. Price
Dublin
02.2024 - 07.2024
- I was responsible for maintaining a safe atmosphere, monitoring surveillance systems, and preventing theft. I assisted customers and staff, enforced store policies, and responded to any security incidents.
Warehouse Operative
Amazon Warehouse Northwest Logistics Park
08.2023 - 01.2024
- I was part of a team responsible for fulfilling orders and replenishing stock.
Education
Barista Certificate - undefined
Dublin Barista Course
06.2023 - 06.2023
Business With Digital marketing
Inchicore college
luby rd inchicore Dublin 09.2025 -
NVQ Level 5 Tourism with Business - QQI level5: Tourism &Travel -Airline/cabin crew Travel agency Studies
Liberties college
Dublin 09.2024 - 06.2025
Leaving Certificate Applied -
Youthreach Transition Centre
Parnell square east rotunda 09.2023 - 06.2024
Skills
- Communication skills
- Customer service
- Organizational skills
- Scheduling expertise
- Dependability
- Microsoft Office proficiency
- Problem-solving ability
- Pressure management
- Attention to detail
- Amadeus GDS proficiency
- Global distribution systems
Certification
- INTERNATIONAL ACADEMT OF TRAVEL (CPD certified): Airline reservations with emphasis on Amadeus Global Distribution System (GDS) Commands and functionalities.
- QQI Level 5: Tourism & Travel - Airline/Cabin Crew and Travel Agency Studies
- Security Logistics: Security Guard Course 12/2023 - 12/2023 PSA License and Manual Handling Certificate
References
References available upon request.
Languages
English
Advanced
German
Upper intermediate
Turkish
Elementary
Affiliations
Soccer
Gym
Travel
Cooking
Music
References
References available upon request.
Timeline
Business With Digital marketing
Inchicore college
09.2025 -
Travel Agent (Internship)
Vitor SRL
05.2025 - 05.2025
Receptionist
Clayton Hotel
02.2025 - 02.2025
NVQ Level 5 Tourism with Business - QQI level5: Tourism &Travel -Airline/cabin crew Travel agency Studies
Liberties college
09.2024 - 06.2025
Warehouse Operator: Voice Picking
Master link Solutions Order Pickers
09.2024 - 07.2025
Retail Security Officer
Mr. Price
02.2024 - 07.2024
Leaving Certificate Applied -
Youthreach Transition Centre
09.2023 - 06.2024
Warehouse Operative
Amazon Warehouse Northwest Logistics Park
08.2023 - 01.2024
Barista Certificate - undefined
Dublin Barista Course
06.2023 - 06.2023