Kelly S. Smith
Castleisland,Ireland
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
25
25
years of professional experience
Work history
Project Administrator
Right Group
Castleisland, Co. Kerry
2024.08 - 2026.02
- Processing of Periodic Inspection Reports for Water and Waste Water sites across Ireland and submission of documentation to Uisce Eireann. Processing of reports for Boiler Inspection Projects with various Counties for Council Housing. Updating, creating and streamlining of internal tracking documents for payment and invoicing submissions. Liaising with field staff to ensure scheduling and efficient reporting in line with identified completion schedules. Coordination with Uisce Eireann staff on various aspects of reporting. Organizing hard copy/electronic files for easy access and archiving. Management of Asset tracking using Hilti On!Track for assignment to employees of Tools, Health and Safety Equipment and IT Equipment supplied by the company. Various other administrative tasks as required.
Sales Geek
The Brand Geeks
Tralee, Co. Kerry
2024.03 - 2024.08
- Customer Support for custom branded/bespoke clothing/uniforms and commercial printing. Providing detailed quotes and advice on premium solutions to suit budget requirements. Creating artwork, proofs and mock ups of garments for approval. Ordering of garments and supplies required for job completion. Coordination within all internal departments. Coordination with outsource companies for garment decoration not provided in-house. Complete the decoration of all types of garments. Varied duties including pricing and completion of printing, including binding and finishing.
Sales Associate
Horan’s XL
Castleisland, Co. Kerry
2023.12 - 2024.03
- Customer Support in petrol supply, confectionary and grocery sales.
VP of Sales
Evolution Corporate Gear
Carleton Place, Ontario, Canada
2021.12 - 2022.12
- Continuing to support the growth of the company I sold, ensuring a stable transition to the new owner and strong support for our client base. Sales and support to existing and new clientele through interactions with walk-ins and cold calling.
Sole Proprietor
KBR Screenprint & Embroidery
Carleton Place, Ontario, Canada
2017.05 - 2021.12
- Offering full branding to clients through custom decorated gear, promotional items, signs and print media. Over four years of ownership, I grew our portfolio of clients through word-of-mouth referrals, premium customer service and a strong, active social media presence. Keeping most of the work in-house allowed the flexibility to offer low minimum order requirements and seamless, wide-ranging services.
Program Delivery Partner
The Ottawa Hospital (TOH) – ConnectingOntario Northern and Eastern Region
- The Ottawa Hospital as Program Delivery Partner was funded by eHealth Ontario, and mandated to integrate and connect Electronic Health Record (EHR) information across Northern and Eastern Ontario through a single data repository and viewer for clinician access of patient information.
Senior Business Analyst – Senior Change Analyst
The Ottawa Hospital
Ottawa, Ontario, Canada
2016.03 - 2017.05
- Lead role in the implementation and adoption of the program, guiding all aspects of change management
- Provide leadership, guidance and support to the Service Delivery Partners (prime hospitals within the LHIN geographical regions) on best practice approaches to the program change framework
- Liaise with program sponsor, eHealth Ontario, to ensure alignment in program processes, activities, communications and progress, and ensure stakeholder awareness of developments
Business Analyst – Business Delivery Coordinator
The Ottawa Hospital
2014.12 - 2016.03
- Lead change management communications across internal and external stakeholders
- Central point of contact for efficient communication and support to all Service Delivery Partners
- Track and respond to all inquiries, issues and risks identified by the Service Delivery Partners
- Identify opportunities for performance improvement and enhancement
- Enhanced program performance through meticulous data analysis.
Contracts Administrator, Procurement
Hamilton Niagara Haldimand Brant Community Care Access Centre (HNHB CCAC)
Hamilton, Ontario, Canada
2001.01 - 2014.01
- Coordinate and manage all contracts for homecare services, leases, contract workers, specialized services
- Research of, and price negotiation for purchasing of equipment and supplies
- Coordinate activities around RFPs for the Director and Manager of Procurement
- Development and on-going maintenance of communications protocol for Service Providers
Systems Analyst and Educator
Hamilton Niagara Haldimand Brant Community Care Access Centre (HNHB CCAC)
Hamilton, Ontario, Canada
2005.01 - 2007.01
- Supervision of the Corporate Services Department staff
- Project Management support during new software deployment or enhancement
- Provided patient database troubleshooting and training for front-line staff
- Developed solutions to capture data from patient database and financial systems for reporting
- Designed course materials and learning aids to enhance end user efficiency
- More employment history: https://www.linkedin.com/in/kellysharronsmith/
Education
Project Management Certificate -
Sheridan College
Oakville, OntarioAdvanced Business Administration Courses - undefined
Mohawk College
Hamilton, OntarioLean Six Sigma - Yellow Belt Certified
Business Administration - Computer Programming Diploma
St. Clair College of Applied Arts and Technology
Skills
- Exceptional Customer Service Skills
- Outstanding organizational skills and attention to detail
- Excellent written and oral communication skills
- Strong technical abilities – proven proficiency: MS Office Suite, Corel Draw, Adobe Suite, Photoshop, ERP/CRM/SAP
References
References made available upon request.
Awards and Specialized Activities
Volunteer with Castleisland Branch of Kerry Hospice and Castleisland Tidy Towns
Member, Board of Directors – Chamber of Commerce (Carleton Place, Ontario)
Member, Board of Directors – Home Hospice North Lanark (Ontario) – Communications specialist
Award for Excellence Recipient – HNHB CCAC – Systems Partnership Award as Project Manager
Project Manager on Pediatric Tracheostomy Care Initiative
Crohn’s & Colitis Canada – Events and Volunteer Coordinator (Halton, Ontario)
Heart and Stroke Foundation of Canada – Annual Door to Door Canvassing Program (Ancaster, Ontario)
Additional Education and Skills
- Irish School of Homeopathy - One-Day Workshop in Homeopathy
- Integrated Energy Therapy (IET) Practitioner
- STOTT Pilates Instructor – Over 5 years coaching and more than 20 years self-practice
- Equestrian Riding Instructor (Coach) – Ontario Equestrian Federation – Over 16 years coaching experience
- NCCP Equestrian Sports Theory
- Creative Teaching
- Ethical Decision Making
- Learn to Teach Program
- Psychology of Teaching
- Equine First Aid
- Levels I and II National Coaching Certification Program (NCCP)
Timeline
Project Administrator
Right Group
2024.08 - 2026.02
Sales Geek
The Brand Geeks
2024.03 - 2024.08
Sales Associate
Horan’s XL
2023.12 - 2024.03
VP of Sales
Evolution Corporate Gear
2021.12 - 2022.12
Sole Proprietor
KBR Screenprint & Embroidery
2017.05 - 2021.12
Senior Business Analyst – Senior Change Analyst
The Ottawa Hospital
2016.03 - 2017.05
Business Analyst – Business Delivery Coordinator
The Ottawa Hospital
2014.12 - 2016.03
Systems Analyst and Educator
Hamilton Niagara Haldimand Brant Community Care Access Centre (HNHB CCAC)
2005.01 - 2007.01
Contracts Administrator, Procurement
Hamilton Niagara Haldimand Brant Community Care Access Centre (HNHB CCAC)
2001.01 - 2014.01
Program Delivery Partner
The Ottawa Hospital (TOH) – ConnectingOntario Northern and Eastern Region
Advanced Business Administration Courses - undefined
Mohawk College
Lean Six Sigma - Yellow Belt Certified
Business Administration - Computer Programming Diploma
St. Clair College of Applied Arts and Technology
Project Management Certificate -
Sheridan College