Kelly Shimek

I am part of a support team that for U-Haul Dealers and Area Field Managers. Some of my duties:

• Handle escalated calls efficiently, finding satisfactory resolutions for both our dealers and the company.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Maintain detailed records of dealer an d AFM interactions, ensuring proper follow-up and resolution of issues.
• Conducted training sessions for new hires, ensuring consistent level of service across team.
• Improved resolution time with effective problem-solving for customer complaints.
• Follow up with our teams about resolved issues to maintain high standards of service.

Managed incoming U-Haul customer toll and citation fee's. Focus was on collecting fee's due to U-Haul and maintain great relations with our customers.

• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Managed MCO 723 traffic department. Track all incoming and outgoing rental equipment. Servicing customers in need of our products and services.

• Managed equipment distribution.
• Improved traffic flow by analyzing patterns and implementing changes.
• Developed strong relationships with center managers and dealers by delivering high-quality services that met their specific needs in a timely manner.
• Maximized team productivity through clear communication of expectations and performance metrics for all staff members involved in traffic control operations.