Kelly Lawless
18 Cedar Lawn, Ridgewood, Swords, Dublin
Summary
Detail-oriented Medical Secretary with expertise in patient scheduling, front desk operations, and effective communication. Committed to enhancing patient experiences and ensuring smooth clinic operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Secretary
Beaumont Park Clinic
Dublin
11.2023 - Current
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Supported front desk operations by greeting patients and answering phone inquiries promptly.
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Collaborated with healthcare teams to enhance patient experience and service delivery.
- Transcribed doctor's orders into the electronic health record system.
- Facilitated communication between patients and healthcare professionals.
- Conducted follow-up calls to patients for appointment reminders and care instructions.
- Transmitted medical records and other correspondence by mail, email, or fax.
- Communicated with patients with compassion while keeping medical information private.
Administrator
Foresight Advisors Limited
Dublin
08.2016 - 11.2023
- Managed front desk operations and greeted visitors with professionalism.
- Scheduled appointments and coordinated calendars for staff members.
- Directed incoming calls to appropriate departments, ensuring efficient communication.
- Managed office supplies and maintained inventory levels to support operational needs.
- Processed incoming and outgoing mail efficiently and accurately.
- Updated and maintained customer records in company database software for accurate information retrieval.
- Maintained reception area cleanliness and tidiness.
Telephone Operator
Lynk Taxis
Dublin
04.2015 - 08.2016
- Managed incoming calls and directed inquiries to appropriate departments.
- Provided accurate information about services and fare estimates to customers.
- Coordinated taxi dispatching to ensure timely service for clients.
- Assisted drivers with navigation and route planning for efficiency.
- Maintained communication with drivers to address any service issues promptly.
- Documented customer feedback and ensured a high level of service quality.
Telephone Operator
Blue Cabs Limited
Dublin
03.2005 - 04.2015
- Maintained communication with drivers to address any service issues promptly.
- Documented customer feedback and ensured a high level of service quality.
- Assisted customers with placing orders over the phone.
- Processed payments from customers over the phone using secure payment methods.
- Coordinated taxi dispatching to ensure timely service for clients.
- Managed incoming calls and directed inquiries to appropriate departments.
Education
St John Of God Secondary School
DublinSkills
- Medical transcription
- Patient scheduling
- Appointment coordination
- Record management
- Test result tracking
- Patient confidentiality adherence
- Office administration
- Data entry
- Customer service
- Attention to detail
- Problem solving
- Team collaboration
- Effective communication
Certification
- ICA Certificate in Anti-Money Laundering
Timeline
Medical Secretary
Beaumont Park Clinic
11.2023 - Current
Administrator
Foresight Advisors Limited
08.2016 - 11.2023
Telephone Operator
Lynk Taxis
04.2015 - 08.2016
Telephone Operator
Blue Cabs Limited
03.2005 - 04.2015
St John Of God Secondary School