Waide Roy House
Henley On Klip, Midvaal
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Professional distillation specialist with experience in producing high-quality spirits. Strong focus on team collaboration, ensuring consistent product excellence, and adapting to changing needs. Known for reliability, precision, and results-driven approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Manager
MORTLOCK DISTILLARY
06.2023 - 10.2024
- Implemented safety protocols within the distillery, reducing workplace accidents and promoting a safe working environment.
- Supported distillation and plant operations staff in delivering highest quality spirits to consumers.
- Managed inventory of raw materials, ensuring adequate supplies for uninterrupted production processes.
- Participated in quality control efforts by testing samples throughout the production process.
- Supervised processes and operations involved to deliver spirits from raw material to bottle.
- Conducted regular equipment maintenance to ensure smooth operation and minimize downtime.
- Developed strong relationships with suppliers to ensure timely delivery of essential materials at competitive prices.
- Trained new employees on proper techniques, procedures, and safety measures, enhancing overall productivity levels.
- Wrote work orders and directed plant operations to receive raw materials and produce branded spirits.
- Coordinated shipments of finished products to distributors while maintaining accurate records of transactions.
- Maintained a clean and organized work environment, ensuring compliance with industry standards and regulations.
- Kept operations in compliance with company, safety and legal requirements.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Restaurant Manager
SWAGGA BREWERIES
02.2015 - 06.2023
- Worked both bottling and canning lines
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Responsible for cleaning operating both filling lines
- Assisted with cleaning and filling of kegs where necessary
Sales Representative
MAD GIANT
01.2016 - 01.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Built relationships with customers and community to promote long term business growth.
- Consulted with businesses to supply accurate product and service information.
Private Growth & Relationship Banker
FNB
01.2013 - 01.2016
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
Senior Claims Administrator
MOTORITE
01.2010 - 01.2013
- Collaborated with cross-functional teams to develop best practices for claims administration, leading to improved efficiency and reduced errors.
- Continuously updated personal knowledge of industry trends and regulations through ongoing professional development opportunities, contributing to the team''s overall expertise in claims administration.
- Increased customer satisfaction with timely and accurate claim settlements, ensuring thorough investigation and fair resolutions.
- Implemented quality control measures in the claim review process to reduce instances of overpayment or underpayment of benefits.
- Conducted thorough investigations into suspicious claims by analyzing available evidence—such as medical records, statements from witnesses—to identify fraud or misrepresentation attempts.
Apprentice Mechanic
RENAULT
01.2008 - 01.2010
- Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
- Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
- Utilized diagnostic tools effectively to pinpoint specific issues contributing to vehicle malfunctions or suboptimal performance levels quickly.
Operator
GLOBAL
01.2004 - 01.2008
- Sheet metal fabricator
- Press Brake Operator
- Robot Welder Operator
Education
High School Diploma -
Glenvista High
12-2004
Skills
- Customer service
- Complex Problem-solving
- Production planning
- Customer relationship management (CRM)
- Staff development
- Alcohol regulations
- Distillation expertise
- Attention to detail
Certification
Vehicle Electronics
McCarthy
2009
FNB Private Banking
Inhouse
2014
RE5
2014
Sensory Analysis for flavor production
Sibel Institute of Technology
2016
Timeline
Sales Manager
MORTLOCK DISTILLARY
06.2023 - 10.2024
Sales Representative
MAD GIANT
01.2016 - 01.2017
Restaurant Manager
SWAGGA BREWERIES
02.2015 - 06.2023
Private Growth & Relationship Banker
FNB
01.2013 - 01.2016
Senior Claims Administrator
MOTORITE
01.2010 - 01.2013
Apprentice Mechanic
RENAULT
01.2008 - 01.2010
Operator
GLOBAL
01.2004 - 01.2008
High School Diploma -
Glenvista High
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