KELLEN TELES
Castelbar
Summary
Dynamic Quality Management professional with over 10 years of experience in Brazil, contributing to renowned companies such as Baumgarten, Cremer, Avery Dennison, and Blukit. Currently seeking new opportunities in Ireland, leveraging extensive expertise in quality process management and implementation, including the development of inspection procedures and oversight of continuous improvement initiatives. Proven ability to enhance organizational efficiency through effective use of QMS metrics and critical analysis of production processes, ensuring superior product quality and heightened customer satisfaction. Equipped with a degree in International Business and Foreign Trade, Lean Six Sigma White Belt certification, and strong interpersonal skills, ready to make a meaningful impact in a quality-focused role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Assistant
LAUNDRY BEE GREEN
02.2022 - Current
- Performing administrative duties and providing customer service.
Quality Analyst
BLUKIT HYDRAULIC SOLUTIONS
03.2022 - 10.2022
- Company Overview: Brazil
- Implementation of internal audits and creation of inspection flow for receiving imported products, development of a checklist with the necessary actions to be analyzed for each type of product, reduction of defective products received into the process and their return to suppliers, and a 12% decrease in internal waste;
- Creation of a new inspection procedure for finished goods;
- Document creation and management in accordance with the QMS;
- Effective participation in the implementation of the new quality software to upload quality documents, including inspections performed as well as historical analysis and the creation of internal indicators, thereby facilitating the search for documentation and the management of indicators.
Quality and Customer Services Leader
AVERY DENNISON
11.2019 - 09.2021
- Company Overview: Brazil
- Responsible for conducting audits, analyzing results, and calculating quality metrics;
- Training of the operational team to conduct inspections, where measurements were constantly audited to ensure quality assurance procedures;
- Responsible for the customer service department, managing customer complaints flawlessly, resolving them in record time, and reducing the number of complaints per week from 50 to 3, drastically enhancing the customer's perception of the quality of the company;
- Creating a dashboard with the causes of customer complaints and developing, disseminating, and executing an assertive action plan to resolve the issue at its source;
- Conducting customer visits to enhance internal processes and increase customer satisfaction with products;
- Assisting the Foreign Trade and Outbound Logistics sector with shipments;
- Participation in the company's 5S implementation and execution of RSL requests;
- Supervision of a group of six employees.
Quality Assistant
AVERY DENNISON
05.2018 - 11.2019
- Company Overview: Brazil
- Responsible for validating process nonconformities in accordance with the company's quality standards and the application of technical quality procedures;
- Preparation of analysis reports on nonconformities and action plan reporting;
- Implementation of quality management procedures in a methodical and controlled manner by means of indicators and constant inspections;
- Report creation from data collection to the incorporation of dashboards to facilitate managerial decision-making;
- Organization of documents, carrying out the necessary translations and application within the procedures;
- Execution of product label analysis, measurements, and colors using a photometer and recording of all control measurements;
- Effective participation in the implementation of RFID technology for label validation utilizing spectrophotometer and colorimetry, in collaboration with the development, Supply Chain, sales, and customer service teams.
Quality Inspector
CREMER SA
06.2017 - 05.2018
- Company Overview: Brazil
- Responsible for quality inspections following completion of production and inspection of materials received from suppliers to determine if they meet the company's quality standards.
Quality Inspector
BAUMGARTEN
04.2011 - 07.2016
- Company Overview: Brazil
- Conducting and executing quality inspections during all phases of service execution, including safeguarding completed services, reporting and recording progress, occurrences, and actions taken for noncompliance;
- Prior analysis for the release of printing machines utilizing all expertise and common sense, balancing the needs of manufacturing with those of the business;
- New employee training in the areas of quality and production.
Education
Bachelor’s Degree - International Business and Foreign Trade
Unisiselvi
01.2015
Skills
- Microsoft Office advanced (Word, Excel, Power Point, Outlook)
- Expertise pertaining to the SAP ERP system, OMS, MFG, Lotus Notes, and MDS
Certification
- Financial management.
- Logistics, Environment, and Sustainability.
- Management of teams, time, and leadership – Harvard Business School.
- Lean Six Sigma White Belt – MF Treinamentos – 2022.
- Certification in Quality, RSL, and PPAP – SESI – 2013.
- Traceability of tools for chemicals and inks.
- Internal audit of IMDS and BPS/5S training.
- Technical Operational Training for the eXact and Color iQC Basic Systems – 2019.
- Certification training for RFID tag validation.
Languages
English, intermediate (studying at Get Languages 3x/week) | Portuguese, native.
Timeline
Quality Analyst
BLUKIT HYDRAULIC SOLUTIONS
03.2022 - 10.2022
General Assistant
LAUNDRY BEE GREEN
02.2022 - Current
Quality and Customer Services Leader
AVERY DENNISON
11.2019 - 09.2021
Quality Assistant
AVERY DENNISON
05.2018 - 11.2019
Quality Inspector
CREMER SA
06.2017 - 05.2018
Quality Inspector
BAUMGARTEN
04.2011 - 07.2016
Bachelor’s Degree - International Business and Foreign Trade
Unisiselvi