Keith Rafter
Dublin
Summary
Dynamic Fund Administration Supervisor at Brown Brothers Harriman with expertise in NAV calculation and regulatory compliance. Proven track record in automating processes and enhancing client relationships. Adept at problem-solving and team collaboration, consistently delivering accurate reports and ensuring timely fund launches while maintaining meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Fund Administration Supervisor
Brown Brothers Harriman
10.2022 - Current
- Overseeing production of daily NAV and calculation of contract notes across funds
- Liaising with various teams including fund accounting, pricing, custody, client services, APs and clients
- Production of daily, weekly and monthly reports
- Working to market cut offs and reporting deadlines
- Satisfying regulatory requirements
- Directing fund launches and liquidations
- Reconciliation of share balances between external depositary and internal accounts
- Tracking and clearing breaks as they arise
- Using Fund Accounting software and other platforms
- Automating tasks where possible
- Identifying issues early and escalating where appropriate
ETF Team Officer
Citi Bank
04.2020 - 10.2022
- Working with NAV team and order takers across different funds
- Processing markup and markdowns of shares for clients
- Reconciliation of balances between custody and central depositories
- Tracking and clearing breaks as they arise
- Working to market cut offs and reporting deadlines
- Satisfying regulatory requirements
- Using multiple systems for general fund administration
- Production of reports
- Automating tasks where possible
- Identifying issues early and escalating where appropriate
Senior Customer Advisor
PTSB
Dublin
09.2018 - 11.2019
- Assisted customers with inquiries and resolved issues effectively.
- Provided product knowledge to enhance customer experiences and satisfaction.
- Collaborated with team members to streamline support processes and workflows.
- Trained new staff on customer service protocols and company policies.
- Documented customer interactions in CRM systems for accurate record-keeping.
- Coordinated with other departments to address complex customer concerns promptly.
- Analyzed customer feedback to identify trends and improve service quality.
- Facilitated communication between customers and management for issue resolution.
Customer Advisor
AIB
10.2017 - 05.2018
- Assisted customers with account inquiries and transaction issues.
- Educated clients on banking products and services available.
- Resolved customer complaints through effective communication techniques.
- Guided customers in online banking tools and mobile app usage.
- Collaborated with team members to streamline service processes.
- Conducted follow-up calls to ensure customer satisfaction levels were met.
- Maintained up-to-date knowledge of regulatory compliance requirements.
- Documented customer interactions accurately in the CRM system.
- Greeted customers and provided excellent customer service.
- Demonstrated a strong understanding of company policies and procedures.
Education
Financial Advice
Institute of Banking
Dublin09-2019
Skills
- Fund administration
- NAV calculation
- Report production
- Regulatory compliance
- Reconciliation processes
- Client relationship management
- Task automation
- Problem solving
- Time management
- Data analysis
- Effective communication
- Attention to detail
- Issue escalation
- Team collaboration
Timeline
Fund Administration Supervisor
Brown Brothers Harriman
10.2022 - Current
ETF Team Officer
Citi Bank
04.2020 - 10.2022
Senior Customer Advisor
PTSB
09.2018 - 11.2019
Customer Advisor
AIB
10.2017 - 05.2018
Financial Advice
Institute of Banking