Keith Holian
Castlebar,Ireland
Summary
Dedicated professional with a strong background in responsive customer service and sales development. Demonstrates exceptional interpersonal skills and extreme attention to detail, ensuring efficient and independent working. Committed to leveraging these competencies to drive business growth and enhance customer satisfaction.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Territory Manager
CPM
Castlebar, Mayo
05.2023 - 03.2025
- Company Overview: Sales representative for CPM on the Diageo take home trade account
- I am currently working as a Territory Manager Sales representative for CPM on the Diageo take home trade account
- In my role I am covering the county Mayo area and parts of Galway
- My day to day role typically consists of building relationships with off-licence managers/owners, promoting products, negotiating deals, ensuring product visibility on shelves, monitoring inventory levels, and providing excellent customer service
- I would also identify trends, and work to increase sales through effective strategies
- It's a mix of sales, marketing, and customer service
- Increase sales through promotional displays to a high quality standard
- My key role would include that of maximising the distribution of Diageo products throughout all the off licences in my area
- Sales representative for CPM on the Diageo take home trade account
Administration
BWG Foods
Castlebar, County Mayo
09.2019 - 03.2025
- I was promoted to to administration staff in my current workplace in 2019
- I still undertake all my previous roles and responsibilities with some extra tasks to be completed, such as working closer with customer accounts, customer queries and general day to day running's of the branch
Matchday Steward
Arsenal Football Club PLC
London
12.2022 - 05.2023
- Company Overview: Premier League football club
- I also worked as a matchday steward at the Emirates Stadium for Premier League football club Arsenal FC
- As a steward, I have been entrusted with the responsibility of ensuring the safety and security of people attending the stadium
- This includes checking tickets, monitoring fans' conduct, assisting with seating arrangements and controlling the flow of people in and out of the stadium
- I also help with crowd control and ensure order amongst fans during the match
- Additionally, I support with any medical emergencies or incidents that may arise
- My role is an important one, as I help create a safe and enjoyable atmosphere for everyone to enjoy the match
- I take great pride in being a matchday steward and am humbled to be able to contribute to the experience of the thousands of people that come to Emirates Stadium to watch Arsenal team play
- Premier League football club
General Operative
BWG Foods
Castlebar, County Mayo
03.2018 - 05.2023
- I am currently employed as a general operative in a fast paced BWG Foods, Castlebar Branch Co
- Mayo, being a general operative my daily duties differ day to day
- However they mainly include - Order Assembly - Picking and assembling customers orders to a high quality level, in a very fast paced timely manner
- Stock Replenishment - The intake of stock to be packed around the warehouse to give a high level of service and range of products to the customer
- Reach Truck operator - I am fully trained on the reach truck in the warehouse to aid in stock management
- Stock Taking - Full stock take of the warehouse in certain periods of the year including high volumes of alcohol and tobacco
- Promotional Signage - I can create promotional signage for any upcoming special offers in the branch
- General Maintenance - General maintenance being a very broad term, however this is exactly what this means as jobs could differ from cleaning floors & Washing windows to assisting delivery drivers and customers
- I have also been given full training for the goods inwards store management side of the job and can fill in and cover for the store man, covering such as Holidays, Sick days or any other type of leave
- I am also fully trained on the Counterbalance fork lift meaning I can unload and load trucks in which goods we may be receiving paletted goods
- I am also trained on the intake and distribution of Tobacco orders
- I have also been trained in and can cover the reception and checkout area of the business assisting customers with any queries they may have or orders they may want to place or be checked out which resulting in the handling of money, dealing with cash uplifts and any other general duties in and around that area
Sales Assistant
DV8 Fashion
Castlebar, County Mayo
03.2017 - 10.2017
- Taking a break from management, I was asked to stay on as a sales assistant in the shop
Assistant Manager
DV8 Fashion
Castlebar, County Mayo
11.2016 - 03.2017
- After my work as a Supervisor was going well i was asked to become the Assistant manager of the store as the opening became available, it again involved the everyday running of the shop making sure everything and everyone was running smoothly as possible, it involved the handling of cash/safes, dealing with all customer requests, the opening closing and set up of the store and everything in between
Supervisor
DV8 Fashion
Castlebar, County Mayo
10.2016 - 11.2016
- I then made the change to Clothing Retail, I was originally going into this job as a sales assistant but on the opening and setting up of the store i was approached to start the job as the supervisor of the store a role which i couldn't turn down
Trainee Assistant / Grocery Manager
Supervalu Ireland
Castlebar, County Mayo
03.2016 - 10.2016
- As my work as the duty manager was going well, an opportunity arose for me to take a step up the ladder and i was asked to become a trainee Assistant/Grocery manager of the shop, this role involved the everyday runnings of the shop I would open in the morning prepare the tills for the day, i would be approched by different reps selling goods and making orders for the shop, plan overall stock takes and PA Change overs, Price Checking, Dealing with other members of staff and there issues and making sure the shop was running to the best it could be on a daily basis, i also conducted interviews for the hiring of possible staff
Duty Manager
Supervalu Ireland
Castlebar, County Mayo
01.2016 - 03.2016
- After awhile in SuperValu due to my work ethic I was approached and asked to Be/Train as the duty manager of the store which would have me involved in a lot more of the going on in and around the shop, it also gave me a lot more responsibility, it included me closing up, Locking up the shop at night, dealing with the money and safe, Handling any customer requests, queries or problems and overall running of the store when there was no managers present
Shop Assistant
SuperValu Castlebar
Castlebar, County Mayo
02.2014 - 01.2016
- I First started off my working life as a Shop Assistant in SuperValu Castlebar, Which entailed all the usual Shop workers jobs eg
- Shelve Stocking, attending to all customers needs, Making orders,, and overall tidiness of any given section
Education
Leaving Cert -
Davitt College
Castlebar 09.2008 - 05.2014
Skills
Responsive customer service
Interpersonal Skills
Independent Working
Sales Development
Efficient
Extreme attention to detail
References
References available upon request.
Timeline
Territory Manager
CPM
05.2023 - 03.2025
Matchday Steward
Arsenal Football Club PLC
12.2022 - 05.2023
Administration
BWG Foods
09.2019 - 03.2025
General Operative
BWG Foods
03.2018 - 05.2023
Sales Assistant
DV8 Fashion
03.2017 - 10.2017
Assistant Manager
DV8 Fashion
11.2016 - 03.2017
Supervisor
DV8 Fashion
10.2016 - 11.2016
Trainee Assistant / Grocery Manager
Supervalu Ireland
03.2016 - 10.2016
Duty Manager
Supervalu Ireland
01.2016 - 03.2016
Shop Assistant
SuperValu Castlebar
02.2014 - 01.2016
Leaving Cert -
Davitt College
09.2008 - 05.2014
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